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For Companies At a Glance
- Tasks: Ensure guest safety and satisfaction while maintaining hotel security during the night.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Full-time role with accommodation options and competitive pay.
- Why this job: Be the night hero, creating a safe and welcoming environment for guests.
- Qualifications: Strong communication skills and ability to work independently at night.
- Other info: Opportunity to develop skills in hospitality and customer service.
The predicted salary is between 24000 - 36000 £ per year.
Full-time position starting from the first week of March. Accommodation can be provided with an adjusted rent.
Mission for Night Porter
To create a pleasant experience for the guests by ensuring security of guests and the hotel during the night.
Outcomes
- Conduct regular fire walks throughout the night to ensure corridors, fire exits, and public areas are clear and safe.
- Ensure all front, back, and emergency doors are locked and secure at all times.
- Perform hourly security checks of all entrances and patrol the building, including the car park.
- Monitor CCTV at the reception desk and carry out regular patrols around the premises.
- Watch for and prevent squatters, intruders, or any unusual, illegal, or dangerous activities.
- Respond promptly, professionally, and confidently to guest requests, complaints, and emergencies.
- Report recurring issues and security concerns to the Operations or Management team.
- Maintain the overall security of the hotel throughout the night.
- Ensure cleanliness and tidiness of all public areas, including lobbies, hallways, restrooms, and reception.
- Vacuum carpets, sweep and mop floors, dust furniture, and clean glass and surfaces.
- Clean and sanitize high-touch areas such as door handles, handrails, and counters.
- Empty trash bins and replace liners as required.
- Move and organize linen to designated linen stores on different floors.
- Clean down and set up the coffee shop area.
- Assist with setup and breakdown of meeting rooms and event spaces.
- Complete hotel host, housekeeping, kitchen prep, stock checks, and administrative tasks assigned by management.
- Maintain inventory of cleaning and operational supplies and notify management when replenishment is needed.
- Follow all health, safety, and security protocols to ensure a safe working environment.
- Carry out smoke tests and other safety checks as required.
Competencies
- Excellent communication and customer service skills.
- Ability to work alone throughout the night.
- Ability to work well under pressure.
- Ability to use your initiative and to follow written/verbal instructions.
- Knowledge of general health and safety procedures.
Recruitment Checks
- Authorisation to stay/work in the UK.
- Basic DBS check.
- ID Card and Proof of Address.
Night Porter (TSH147) in Stromness employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (TSH147) in Stromness
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on a Night Porter position or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit local hotels and ask if they’re hiring. Sometimes, positions aren’t advertised, and showing up in person can make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to security and customer service. Think about scenarios where you had to handle emergencies or guest complaints, and be ready to share those experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team. Don’t miss out!
We think you need these skills to ace Night Porter (TSH147) in Stromness
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. Plus, it’s super easy to do!
How to prepare for a job interview at Payman Club
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like conducting fire walks, security checks, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests, be ready to share examples of how you've handled customer requests or complaints in the past. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for creating a pleasant experience for guests.
✨Demonstrate Initiative and Problem-Solving
Prepare to discuss situations where you've had to use your initiative or solve problems independently. The interviewers will want to see that you can think on your feet, especially during night shifts when you might be working alone.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s safety protocols, team dynamics, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
