At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and manage a dynamic team.
- Company: Join a vibrant hospitality team focused on exceptional service.
- Benefits: Live-in accommodation, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: 5+ years in hospitality management with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Accommodation can be offered on an adjusted rent. This full‑time Assistant Manager role oversees hotel operations, leads teams, and enhances guest experience.
Responsibilities
- Customer Service
- First point of contact and visible presence, delivering high‑quality service to guests at all times.
- Ensure hotel staff meet the highest service levels, build relationships with guests, champion their experience, listen to feedback, and manage expectations.
- Handle issues efficiently and professionally, balancing financial constraints.
- Respond promptly to complaints, fully recording details and actions taken.
- Provide support for ad‑hoc guest issues as they arise.
- People Management
- Recruit, manage, and train staff in line with Payman Club HR policies.
- Supervise day‑to‑day hotel operations to ensure smooth running.
- Monitor and evaluate staff performance, address issues, and encourage development of a skilled workforce.
- Track attendance, address absences, and maintain service levels and budgets.
- Ensure employment administrative processes comply with company policy and statutory obligations.
- Provide induction and role‑specific training in line with local practice and club policies.
- Consult staff on relevant issues within the hotel and the company.
- Finance
- Deliver contractual services within the approved budget.
- Promote additional services offered by Payman Club or its associated companies.
- Property Management
- Understand and comply with legal and regulatory constraints in property management.
- Plan and implement routine and preventative maintenance across the hotel.
- Ensure out‑of‑hours emergency maintenance service is available for guests.
- Engage contractors for cost‑effective, high‑quality work and manage relationships to adherence to policies.
- Assist in sales where appropriate and maintain a high‑quality environment through regular inspection.
- Health & Safety
- Designated person for health and safety matters within the hotel.
- Provide a safe environment for guests, staff, and visitors.
- Comply with legislative requirements and company policies on health and safety.
- Collaborate with consultants appointed by the club for advice and guidance.
- Record and report health and safety incidents in line with policies and statutory requirements.
- Site Facilities
- Collaborate with other Retirement Villages staff to implement development or redevelopment schemes, including meetings.
- General Duties
- Deliver excellent customer experience.
- Participate in the delivery of additional products and services.
- Brief the Operations Executive regularly on hotel operations.
- Prepare reports, briefings, or documents requested by senior management.
- Attend meetings and training courses, including overnight stays when necessary.
- Perform any other duties commensurate with the post.
Qualifications
- 5+ years of experience in 3‑4* hotels or hospitality operational management.
- Direct people management experience with a strong model of excellent customer service.
- Confident leader who empowers teams and places residents at the heart of operations.
- Approachable, empathetic, and personable.
- Change agent with continuous improvement experience.
- Experience working in a fast‑paced environment.
- Able to manage ambiguity and turn it into action, providing clarity and direction.
- Influences stakeholders at all levels for buy‑in.
- Account management experience essential – strong understanding of P&L and profitability.
- Comfortable making decisions and innovatively solving problems.
Required Documentation
- Identification Card
- Proof of Address
- DBS Check
- UK work authorization
Live-in Assistant Manager (TSH164) in Stromness employer: Payman Club
As a Live-in Assistant Manager at Payman Club, you will thrive in a dynamic work environment that prioritises exceptional guest experiences and employee development. With accommodation offered at an adjusted rent, you will enjoy a supportive culture that encourages professional growth and teamwork, all while being part of a vibrant community dedicated to hospitality excellence. Join us to make a meaningful impact in a role that combines leadership, customer service, and operational management in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Live-in Assistant Manager (TSH164) in Stromness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Payman Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Payman Club
Don't be shy about reaching out to Payman Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Live-in Assistant Manager (TSH164) in Stromness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Payman Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Payman Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
