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- Tasks: Lead a vibrant hotel team, ensuring guest satisfaction and smooth operations.
- Company: Dynamic hospitality venue with a focus on guest experience.
- Benefits: Starting salary of £28,000, flexible hours, and growth opportunities.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: 5 years in hospitality management and strong leadership skills required.
- Other info: Must have own transport and be ready to work flexible hours.
The predicted salary is between 28000 - 39200 £ per year.
Job Type: Full-time
From Mid-February
Pay: starting from £28,000.00 per year
Contract: Self-employed / Permanent Position
Your own transport to and from work.
Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.
Responsibilities
- You will act as the brand ambassador and representative for the company.
- In this role, you will report to the Operations team.
- You will be responsible for the smooth flow of all operational activities required for the hotel, providing support to the guests to ensure a pleasurable experience, overseeing maintenance related activities and handling any urgent requirements.
- You should have experience with managing property and people.
- You will need to be adept with working with technology – on computers and on phones.
- On-site team members: create shifts, ensure attendance; oversee daily rosters and ensure work is completed; ensure that billing hours match work performed; rosters to be shared with the remote team for final approval.
- Cleaning and Maintenance tasks: share weekly reports for all maintenance issues with status of resolution; proactively check the property for damage and oversee the fixing of small breakages before they become urgent; keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff; oversee maintenance and repairs in individual rooms and common areas; extract/prepare Check-out List for Housekeeping; oversee cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests.
- Guest related responsibilities: respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems; ensure smooth check-in and check-out; manage special requests; encourage guests at check-out to book directly; encourage guests to leave a review for the service they received and notify the office if they do.
- Miscellaneous: ensure the overall safety and security of the hotel; inventory management; order supplies; understand Zeevou and our in-house technology; ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs; ensure that the relevant certifications are in place regarding safety and regulation of the hotel.
Requirements
- To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines.
- To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills.
- To be a motivator - someone who believes in the power of empowerment, building a Team and growing with them.
- To be a true people person – able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests.
- To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar.
- To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue.
- To be very organised with an ability to juggle several priorities at the same time.
- Excellent written and verbal communications skills; an ability to clearly communicate with Team, Senior Leadership within the company, guests and suppliers.
- Experience of event related IT systems and processes and Microsoft products.
- An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences.
- To be resilient, able to keep a cool head when challenging times arise and to prioritise.
- Your own transport to and from work.
- Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.
If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you.
Experience:
- Hospitality: 5 years (preferred)
- Customer service: 5 years (preferred)
- Management: 5 years (preferred)
Licence/Certification:
- Driving Licence (required)
Site Manager (MC149) employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager (MC149)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a Site Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for hospitality shine through. Remember, they’re looking for someone who can connect with guests and lead a team, so don’t hold back!
✨Tip Number 3
Prepare for those interviews! Brush up on common questions related to site management and guest relations. Think about specific examples from your past experiences that showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace Site Manager (MC149)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and how you've gone above and beyond in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Site Manager position. Highlight relevant experience in managing properties and teams, and don’t forget to mention your tech-savviness with event-related IT systems!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Payman Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s operations and values. Research their approach to guest satisfaction and any recent news about them. This will help you demonstrate your genuine interest in the role and show that you’re aligned with their mission.
✨Showcase Your Leadership Skills
As a Site Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight your ability to motivate others and how you’ve handled challenging situations in the hospitality sector.
✨Be Tech-Savvy
Since the role requires working with technology, brush up on relevant software and systems like Zeevou and Microsoft products. Be ready to discuss your experience with these tools and how you’ve used them to improve operational efficiency in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios where you turned a negative guest experience into a positive one. This will showcase your resilience and customer service skills, which are crucial for this position.
