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- Tasks: Lead a dynamic team to create unforgettable guest experiences at our hotel.
- Company: Join a vibrant hospitality brand that values creativity and teamwork.
- Benefits: Starting salary of £28,000, flexible hours, and opportunities for growth.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: 5 years in hospitality management and strong leadership skills required.
- Other info: Must have own transport and be ready to work flexible hours.
The predicted salary is between 28000 - 39200 £ per year.
Job Type: Full-time
From Mid-February
Pay: starting from £28,000.00 per year
Contract: Self-employed / Permanent Position
Your own transport to and from work.
Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.
We are looking for a cheerful, dedicated and responsible people’s person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team.
Key responsibilities:
- On-site team members: Manage all on-site team members at the hotel (creating shifts, ensuring attendance), oversee their daily rosters and ensure that work is completed, responsible for ensuring that billing hours match work performed. Roster to be shared with the remote team for final approval.
- Cleaning and Maintenance tasks: Share weekly reports for all maintenance issues with status of resolution, proactively check the property for damage and oversee the fixing of small breakages before they become urgent, keep track of repeating issues and convey them to the Operations Manager or housekeeping staff, oversee maintenance and repairs in individual rooms and common areas, extract/prepare Check-out List for Housekeeping to check when rooms need to be cleaned, oversee the cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests.
- Guest related responsibilities: Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise, ensure smooth check-in and check-out, manage special requests (such as birthday celebrations, engagement parties, etc.), encourage guests at check-out to book directly on Payman Club for a 10% discount, encourage guests to leave a review for the service they received and notify the office if they do.
- Miscellaneous: Ensure the overall safety and security of the hotel, inventory management, order supplies, understand Zeevou and our in-house technology, ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs, ensure that the relevant certifications are in place regarding safety and regulation of the hotel.
Requirements:
- To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines.
- To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills.
- To be a motivator - someone who believes in the power of empowerment, building a team and growing with them.
- To be a true people person – able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience.
- To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar.
- To hold a personal license and have been a Designated Premises Supervisor at a previous property/venue.
- To be very organised with an ability to juggle several priorities at the same time.
- Excellent written and verbal communications skills; an ability to clearly communicate with team, senior leadership within the company, guests and suppliers.
- Experience of event related IT systems and processes and Microsoft products.
- An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences.
- To be resilient, able to keep a cool head when challenging times arise and to prioritise.
- Your own transport to and from work.
- Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.
If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you.
Experience:
- Hospitality: 5 years (preferred)
- Customer service: 5 years (preferred)
- Management: 5 years (preferred)
Licence/Certification: Driving Licence (required)
Site Manager (MC149) in Royston employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager (MC149) in Royston
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a Site Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience in hospitality management. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to site management and guest relations. Think about specific examples from your past roles that highlight your leadership skills and ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Plus, it shows you're genuinely interested in working with us at StudySmarter.
We think you need these skills to ace Site Manager (MC149) in Royston
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the cheerful and dedicated person you are, so don’t be afraid to inject a bit of your character into your words.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and management. We’re looking for someone who can manage teams and ensure guest satisfaction, so connect your past roles to what we’re after!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Payman Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s operations and values. Research their past events and guest experiences to show that you’re genuinely interested in the role and can contribute positively.
✨Showcase Your People Skills
As a Site Manager, you'll be dealing with guests and team members daily. Prepare examples of how you've successfully managed teams or resolved guest complaints in the past. This will highlight your people skills and ability to create memorable experiences.
✨Be Tech-Savvy
Since the role requires working with technology, brush up on any relevant software or systems mentioned in the job description, like Zeevou. Being able to discuss your experience with these tools will demonstrate your readiness for the position.
✨Demonstrate Flexibility
The job requires flexibility in working hours. Be prepared to discuss your availability and willingness to work weekends and holidays. Showing that you can adapt to the needs of the hotel will make you a more attractive candidate.
