At a Glance
- Tasks: Manage hotel operations, cook, clean, and ensure guest satisfaction.
- Company: The Knighton Hotel, known for exceptional guest services.
- Benefits: Live-in position with a unique experience and opportunity to connect with guests.
- Other info: Ideal for enthusiastic individuals or couples looking for a rewarding experience.
- Why this job: Make a real difference in guests' stays while enjoying a vibrant hotel environment.
- Qualifications: Basic computer skills, communication, and a friendly attitude required.
The predicted salary is between 20000 - 25000 € per year.
We are looking for an enthusiastic individual/couple to stay at the Hotel and manage all the operational tasks and communication with guests. One should undertake the cooking and cleaning job, while the other will do maintenance and night duties.
Mission for Live-in Caretaker
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paymán Club renowned for an extremely high level of Guest Services.
Outcomes
- Ensure the security of the building and guests
- Actively detect guests’ needs and resolve them
- Serve guests by any means of communication they require
- Ensure smooth check-in and check-out tasks
- Deal with special requests from guests
- Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
- Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
- Place supply orders when necessary
- Maintain updated records of bookings and payments on our Property Management System
- Oversee maintenance and repairs in individual rooms and common areas
- Keep the outside and public areas of the hotel clean and prepare them for the following day’s events
- Set up restaurant for breakfast
Requirements:
- Basic computer user skills
- Listening skills
- Communication
- Proactivity
- Attention to detail
- Enthusiasm
- Organization and planning
- Sense of humour
- Friendly manner
Recruitment Checks
- Authorisation to stay/work in the UK
- DBS (formerly CRB) check
- At least two references. Only business email addresses with a company domain will be accepted.
Considering the Coronavirus situation, the interview can be scheduled upon receiving references and the work permit. The DBS check can be applied for while proceeding through the interview process.
Live-in Caretaker, The Knighton Hotel employer: Payman Club
The Knighton Hotel offers a unique opportunity for individuals or couples to thrive in a vibrant and supportive work environment, where your contributions directly enhance the guest experience. With a focus on teamwork and communication, employees enjoy a culture that values enthusiasm and proactivity, alongside opportunities for personal growth and development. Located in a picturesque setting, this role not only provides a chance to make a meaningful impact but also allows for a fulfilling lifestyle within the hotel community.
StudySmarter Expert Advice🤫
We think this is how you could land Live-in Caretaker, The Knighton Hotel
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out The Knighton Hotel's website and social media. This will help you understand their style and values, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you’d handle guest complaints or special requests, and be ready to share your experiences.
✨Tip Number 3
Show off your enthusiasm! When you chat with the hiring team, let your passion for hospitality shine through. Share stories that highlight your attention to detail and friendly manner – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Live-in Caretaker, The Knighton Hotel
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for hospitality shine through in your application. We want to see that you're excited about creating a comfortable and enjoyable stay for our guests, so don’t hold back on expressing your enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We’re looking for skills in communication, organisation, and attention to detail, so showcase how you’ve demonstrated these in past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Live-in Caretaker role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Payman Club
✨Know the Hotel Inside Out
Before your interview, take some time to research The Knighton Hotel. Familiarise yourself with its services, guest reviews, and any unique features. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a Live-in Caretaker, communication is key. Prepare examples of how you've effectively communicated with guests or team members in the past. Think about times when you resolved issues or went above and beyond to meet someone's needs – these stories will highlight your suitability for the role.
✨Demonstrate Proactivity and Problem-Solving
Be ready to discuss situations where you've had to think on your feet. Whether it’s handling a guest complaint or managing unexpected maintenance issues, showing that you can proactively address challenges will impress the interviewers and align with their mission of excellent guest service.
✨Bring a Sense of Humour
The job requires a friendly manner and a sense of humour, so don’t be afraid to let your personality shine through. Share light-hearted anecdotes from previous roles that demonstrate your ability to connect with guests and create a welcoming atmosphere.
