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For Companies At a Glance
- Tasks: Ensure guests have a fantastic stay and meet their needs with a smile.
- Company: The Amethyst Hotel, known for exceptional guest services.
- Benefits: Competitive pay, friendly team, and opportunities to grow in hospitality.
- Other info: Fun work environment with a focus on teamwork and guest satisfaction.
- Why this job: Join us to create memorable experiences for guests every day!
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paymán Club renowned for an extremely high level of Guest Services.
Outcomes
- To ensure the security of the building and guests
- To actively detect guests’ needs and resolve them
- To serve guests by any means of communication they require
- To ensure smooth check-in and check-out tasks
- To maintain updated records of bookings and payments in our Property Management System
- To deal with special requests from guests
- To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
- To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
- To oversee maintenance and repairs in individual rooms and common areas
- To place supply orders when necessary
- To set up restaurant for breakfast
- To prepare and serve healthy breakfast and afternoon tea
- To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tile floors, cleaning glass and windows, and rearranging the room after guests check out
- To ensure dirty linens are transported to correct area to be cleaned and to restock areas with clean linens
Competencies
- Basic computer user skills
- Listening skills
- Communication
- Proactivity
- Attention to detail
- Enthusiasm
- Organization and planning
- Sense of humour
- Friendly manner
Recruitment Checks
- Authorisation to stay/work in the UK
- DBS (formerly CRB) check
- At least two references. Only business email addresses with a company domain will be accepted.
- Considering the Coronavirus situation, the interview can be scheduled upon receiving references and the work permit. The DBS check can be applied for while proceeding through the interview process.
Receptionist, The Amethyst Hotel in Immingham employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, The Amethyst Hotel in Immingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Amethyst Hotel's services and amenities. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for making guests' stays unforgettable.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence in handling requests and complaints like a pro.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or resolved issues in previous roles. This will demonstrate your ability to keep everything running smoothly at the hotel.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Amethyst Hotel!
We think you need these skills to ace Receptionist, The Amethyst Hotel in Immingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of humour or warmth. Remember, we’re all about creating a friendly atmosphere at The Amethyst Hotel.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in guest services. We love seeing how you can go above and beyond to meet guests' needs!
Be Detail-Oriented: Attention to detail is key in our line of work. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Payman Club
✨Know the Hotel Inside Out
Before your interview, take some time to research The Amethyst Hotel. Familiarise yourself with its services, amenities, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've effectively communicated with guests or resolved issues in the past. Practising clear and friendly responses will demonstrate your ability to handle guest interactions smoothly.
✨Emphasise Attention to Detail
Highlight your organisational skills and attention to detail during the interview. You might want to share specific instances where your meticulous nature helped prevent problems or improved guest satisfaction. This aligns perfectly with the hotel's commitment to high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential guest complaints or special requests and how you would handle them. Showing that you can think on your feet and remain calm under pressure will impress the interviewers.