At a Glance
- Tasks: Keep our hotel sparkling clean and ensure guests feel at home.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Collaborate with a supportive team and enjoy a dynamic work atmosphere.
- Why this job: Make a difference in guests' stays while working in a fun environment.
- Qualifications: Attention to detail and a positive attitude are key.
The predicted salary is between 20000 - 25000 £ per year.
Ensure that the hotel is maintained and presented to the highest standard possible; guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:
- Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort.
- Provide basic housekeeping duties, including:
- Replacing linens
- Changing and arranging the towels
- Emptying and sanitising bins
- Restocking toiletries in an orderly manner
- Vacuuming, dusting, removing cobwebs
- Cleaning blinds and curtains (where necessary arrange washing and ironing)
- Picking up larger objects off the floor
- Cleaning glass and windows
- Spot cleaning partition doors, electrical outlets, walls and sideboards
- Sweeping and mopping the floors
- Cleaning toilets and rearranging the room after guests check out
- Clean communal areas as and when required, collaborating closely with Property Manager and Maintenance Personnel.
- Use the cleaning app and send pictures of the cleanings.
- Ensure smooth check-in and check-out processes.
- Respond to guests’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise.
- Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou.
- Keep track of repeating issues and convey them to the Managers.
- Look at all of the linens and treat any stains that are found.
- Place all laundry in the washer and add the cleaning agents as directed.
- Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations.
- Inspect laundry equipment visually and report any maintenance issues to the building management.
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders; issue bills and accept payment.
- Deal with complaints or problems with a positive attitude.
- Maintain serving areas.
- Send reports to OE upon request.
- Communicate with the remote team on Discord.
- Participate in weekly meetings.
- Other responsibilities as delegated by the onsite manager/OE.
Housekeeper (NHH161) employer: Payman Club
Join our vibrant hotel team as a Housekeeper, where we pride ourselves on creating an immaculate and welcoming environment for our guests. With a strong focus on employee growth and a supportive work culture, we offer comprehensive training and development opportunities to help you excel in your role. Located in a bustling area, our hotel provides unique advantages such as flexible working hours and a collaborative atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper (NHH161)
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout and the services offered. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for creating a welcoming environment.
✨Tip Number 2
Practice your communication skills! Being able to respond to guests' complaints professionally is key. Role-play common scenarios with a friend or family member to build your confidence before the interview.
✨Tip Number 3
Showcase your attention to detail! During the interview, share examples of how you've maintained high standards in previous roles. We want to see that you can keep everything immaculate and orderly, just like our guests expect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to making every guest feel special.
We think you need these skills to ace Housekeeper (NHH161)
Some tips for your application 🫡
Show Your Attention to Detail:When applying for the Housekeeper position, make sure to highlight your ability to maintain high standards of cleanliness. We want to see how you ensure that every room feels fresh and welcoming for guests, just like it’s their first stay.
Be Specific About Your Experience:Share specific examples of your previous housekeeping roles. We love to hear about the tasks you've tackled, from changing linens to cleaning communal areas. The more detail, the better!
Demonstrate Your Team Spirit:Since collaboration is key in this role, mention any experience working with a team. Whether it's coordinating with property managers or communicating with maintenance personnel, we want to know how you contribute to a smooth operation.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Payman Club
✨Know Your Cleaning Techniques
Familiarise yourself with various cleaning methods and products. Be ready to discuss how you would tackle specific tasks mentioned in the job description, like stain removal or maintaining communal areas. This shows you’re proactive and knowledgeable.
✨Showcase Your Attention to Detail
During the interview, highlight your ability to notice the little things that make a big difference. Share examples of how you've ensured spaces are immaculate and inviting, as this aligns perfectly with the hotel’s goal of providing a top-notch experience for guests.
✨Demonstrate Team Collaboration Skills
Since the role involves working closely with the Property Manager and Maintenance Personnel, be prepared to discuss your experience in teamwork. Share instances where you’ve successfully collaborated to solve problems or improve processes.
✨Prepare for Guest Interaction Scenarios
Think about how you would handle guest complaints or requests. Practise responses that reflect a positive attitude and professionalism, as these qualities are crucial for maintaining the hotel's high standards and ensuring guest satisfaction.
