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- Tasks: Ensure guests enjoy a spotless and comfortable stay while maintaining high standards.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in hospitality.
- Other info: Collaborate with a supportive team and enjoy a fun work environment.
- Why this job: Make a real difference in guests' experiences and be part of a dynamic team.
- Qualifications: Attention to detail and a positive attitude towards customer service.
The predicted salary is between 20000 - 25000 £ per year.
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible - guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:- Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort.
- Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets and rearranging the room after guests check out.
- Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so.
- Use the cleaning app and send pictures of the cleanings.
- Ensure smooth check-in and check-out processes.
- Respond to guests’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise.
- Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou.
- Keep track of repeating issues and convey them to the Managers.
- Look at all of the linens and treat any stains that are found.
- Place all laundry in the washer and add the cleaning agents as directed.
- Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations.
- Inspect laundry equipment visually and report any maintenance issues to the building management.
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders; issue bills and accept payment.
- Deal with complaints or problems with a positive attitude.
- Maintain serving areas.
- Send reports to OE upon request.
- Communicate with the remote team on Discord.
- Participate in weekly meetings.
- Other responsibilities as delegated by the onsite manager/OE.
Housekeeper (MC152) employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (MC152)
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around the property or check out their website. This way, you can show off your knowledge about their standards and how you can contribute to making guests feel at home.
✨Tip Number 2
Practice your guest interaction skills! Role-play with a friend or family member to get comfortable responding to potential guest complaints or requests. Remember, a friendly attitude goes a long way in the hospitality industry!
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. Whether it’s a time you tackled a tough cleaning task or made a guest's day, let them know you’re all about that high standard of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Housekeeper (MC152)
Some tips for your application 🫡
Show Your Attention to Detail: When applying for the Housekeeper position, make sure to highlight your attention to detail. We want to see how you go above and beyond to ensure everything is immaculate and orderly for our guests.
Share Your Experience: Don’t be shy about sharing your previous housekeeping experience! Whether it’s in hotels or other settings, let us know how you've maintained high standards and dealt with guest needs effectively.
Be Personable: Since guest interaction is key, show us your friendly side! Mention any experiences where you’ve positively handled complaints or made guests feel welcome. We love a good team player!
Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and get you started on this exciting journey with StudySmarter!
How to prepare for a job interview at Payman Club
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a housekeeper. Familiarise yourself with the specific tasks mentioned in the job description, like maintaining cleanliness and responding to guest complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
As a housekeeper, attention to detail is crucial. During the interview, share examples from your past experiences where you went above and beyond to ensure cleanliness and guest satisfaction. Highlight any specific situations where your meticulous nature made a difference.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as dealing with a difficult guest or managing multiple tasks at once. Think of scenarios from your previous jobs and prepare concise responses that showcase your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Team Spirit
Housekeeping often involves working closely with other staff members. Be ready to discuss how you collaborate with others, whether it's communicating with the property manager or coordinating with maintenance personnel. Emphasising your teamwork skills will show that you can contribute positively to the hotel environment.