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- Tasks: Ensure guests have a comfortable stay and maintain high cleanliness standards.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Flexible part-time hours, friendly work environment, and opportunities for growth.
- Why this job: Make a difference in guests' experiences while developing valuable skills.
- Qualifications: Looking for enthusiastic individuals with attention to detail and a proactive attitude.
- Other info: Collaborate with a supportive team and enjoy a dynamic work atmosphere.
The predicted salary is between 10 - 13 £ per hour.
Part-time Mission: To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way, going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible; guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:
- Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests' comfort.
- Provide basic housekeeping duties, including replacing linens, changing and arranging towels, emptying and sanitising bins, restocking toiletries, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping floors, and cleaning toilets.
- Clean communal areas as required, collaborating closely with Property Manager and Maintenance Personnel.
- Use the cleaning app and send pictures of the cleanings.
- Ensure smooth check-in and check-out processes.
- Respond to guests' complaints in a timely and professional manner and contact necessary team members to solve problems that may arise.
- Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou.
- Keep track of repeating issues and convey them to the Managers.
- Inspect laundry equipment visually and report any maintenance issues to the building management.
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance, present restaurant menus, and help customers select food/beverages.
- Take and serve orders; issue bills and accept payment.
- Deal with complaints or problems with a positive attitude.
- Maintain serving areas.
- Send reports to OE upon request.
- Communicate with the remote team on Discord.
- Participate in weekly meetings.
- Other responsibilities as delegated by the onsite manager/OE.
Requirements:
- Efficiency
- Honesty/integrity
- Attention to detail
- Proactivity
- Enthusiasm
- High standards
- Flexibility
Recruitment Checks:
- ID Card
- Proof of Address
- Authorisation to stay/work in the UK
- DBS (formerly CRB) check.
General Assistant (NHH150) employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant (NHH150)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace General Assistant (NHH150)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing excellent guest services shine through. We want to see that you genuinely care about making guests feel comfortable and valued.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the responsibilities listed in the job description.
Highlight Relevant Experience: Share any previous roles where you've demonstrated efficiency and proactivity, especially in hospitality or cleaning. We love to see how your past experiences can contribute to our high standards!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Payman Club
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Assistant. Familiarise yourself with tasks like housekeeping, guest interactions, and using the cleaning app. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Attention to Detail
During the interview, highlight specific examples from your past experiences where your attention to detail made a difference. Whether it’s ensuring a room is spotless or handling guest complaints, showing that you can go above and beyond will impress the interviewers.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Share instances where you identified a problem and took steps to resolve it without being asked. This could be anything from improving a process to helping a guest in need. It shows you’re ready to contribute positively from day one.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready to ask. This could be about team dynamics, training opportunities, or how they measure success in the role. It shows you’re genuinely interested and engaged, which is always a plus!
