General Assistant (NHH137)

Part-time
Flexible hours
Weekend availability

Tasks

Mission:

To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way, going above and beyond what is expected of us. To present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible, guests entering a property should always feel like they are the first one to have ever stayed at the property.

Key Responsibilities:

• Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests\’ comfort
• Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets and rearranging the room after guests check out
• Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so
• Use the cleaning app and send pictures of the cleanings
• Ensure smooth check-in and check-out processes
• Respond to guests\’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise
• Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou
• Keep track of repeating issues and convey them to the Managers
• Look at all of the linens and treat any stains that is found
• Place all laundry in the washer and add the cleaning agents as directed
• Take out the clothes and linens after washing and dry and iron them following the manufacturer\’s recommendations
• Inspect laundry equipment visually and report any maintenance issues to the building management
• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food/beverages
• Take and serve orders; issue bills and accept payment
• To deal with complaints or problems with a positive attitude
• Maintain serving areas
• Send reports to OE upon request
• Communicate with the remote team on Discord
• Participate in weekly meetings
• Other responsibilities as delegated by the onsite manager/OE

Requirements

Required Skills and Qualifications:

• Efficiency

• Honesty/integrity

• Attention to detail

• Proactivity

• Enthusiasm

• High standards

• Flexibility

Recruitment Checks:

• ID Card
• Proof of Address
• Authorisation to stay/work in the UK