At a Glance
- Tasks: Manage hotel operations, guest communication, cooking, cleaning, and maintenance duties.
- Company: Douglas Arms Hotel, known for exceptional guest services.
- Benefits: Live-in position with a unique experience and opportunity to enhance hospitality skills.
- Other info: Ideal for enthusiastic individuals or couples looking for a rewarding live-in role.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Basic computer skills, communication, proactivity, and a friendly attitude.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic individual/couple to stay at the Hotel and manage all the operational tasks and communication with guests. One should undertake the cooking and cleaning job, while the other will do maintenance and night duties.
Mission for Live-in Caretaker
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paymán Club renowned for an extremely high level of Guest Services.
Outcomes
- Ensure the security of the building and guests
- Actively detect guests’ needs and resolve them
- Serve guests by any means of communication they require
- Ensure smooth check-in and check-out tasks
- Deal with special requests from guests
- Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
- Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
- Place supply orders when necessary
- Maintain updated records of bookings and payments on our Property Management System
- Oversee maintenance and repairs in individual rooms and common areas
- Keep the outside and public areas of the hotel clean and prepare them for the following day’s events
- Set up restaurant for breakfast
Requirements:
- Basic computer skills
- Listening skills
- Communication
- Pro-activity
- Attention to detail
- Enthusiasm
- Organization and planning
- Sense of humor
- Friendly manner
- 10 – 15 years of experience
Recruitment Checks
- Authorization to stay/work in the UK
- DBS (formerly CRB) check
- At least two references. Only business email addresses with a company domain will be accepted.
Considering the Coronavirus situation, the interview can be scheduled upon receiving references and the work permit. The DBS check can be applied for while proceeding through the interview process.
Live-in maintenance, Douglas Arms Hotel in Castle Douglas employer: Payman Club
The Douglas Arms Hotel offers a unique opportunity for individuals or couples to thrive in a vibrant and supportive work environment, where your contributions directly enhance the guest experience. With a focus on teamwork and communication, employees enjoy a culture that values enthusiasm and attention to detail, alongside opportunities for personal growth and development within the hospitality sector. Living on-site not only provides convenience but also fosters a strong sense of community among staff and guests alike, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Live-in maintenance, Douglas Arms Hotel in Castle Douglas
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and any quirks of the place. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Show off your personality! When you're interacting with guests, let your enthusiasm shine through. A friendly smile and a good sense of humour can go a long way in making guests feel welcome and appreciated.
✨Tip Number 3
Be proactive! If you notice something that needs fixing or cleaning, don’t wait for someone to tell you. Taking initiative shows that you care about the guests' experience and helps maintain the hotel's excellent image.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in being part of our team at the Douglas Arms Hotel.
We think you need these skills to ace Live-in maintenance, Douglas Arms Hotel in Castle Douglas
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for hospitality shine through in your application. We want to see that you’re genuinely excited about the opportunity to create a comfortable and enjoyable stay for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills match what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get to know you better without any confusion.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Payman Club
✨Know the Hotel Inside Out
Before your interview, take some time to research Douglas Arms Hotel. Familiarise yourself with its services, guest reviews, and any unique features. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Multi-tasking Skills
Since the role involves both maintenance and guest services, be prepared to discuss your experience in juggling multiple tasks. Share specific examples of how you've successfully managed various responsibilities at once, highlighting your organisational skills and attention to detail.
✨Demonstrate Your Communication Style
Effective communication is key in this role. During the interview, practice active listening and respond thoughtfully. You might even want to role-play common guest scenarios to showcase how you'd handle requests or complaints, emphasising your friendly manner and proactivity.
✨Bring a Sense of Humour
The job requires a friendly and approachable attitude, so don’t shy away from showing your personality. Share light-hearted anecdotes from previous roles that demonstrate your sense of humour and ability to connect with guests, making their stay memorable.
