At a Glance
- Tasks: Communicate with customers to recover arrears and ensure a friendly experience.
- Company: Join Payl8r, a fast-growing FinTech revolutionising consumer credit.
- Benefits: Competitive salary, bonuses, generous leave, and wellness sessions.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer journeys while developing your skills.
- Qualifications: Collections experience preferred; strong communication and analytical skills required.
The predicted salary is between 26000 - 29000 £ per year.
Salary starting from: £26,000 - £29,000 + Comms
About us
Payl8r was founded in 2015 and is a rapidly expanding FinTech in the BNPL consumer credit space. Payl8r offers a flexible, convenient, and modern method of paying for goods and services online and in-store and is one of the only regulated BNPL providers. Innovation, creativity and passion are core values and we pride ourselves on building the best tech for the industry.
The Role
The role of Collections Agent at Payl8r is primarily to communicate with our customers in arrears through a range of contact channels. We strive to ensure that our customers receive a friendly and professional journey. In addition, we look for people with great work ethics, the ability to work to tight deadlines, use initiative and communicate effectively at all levels. We are a regulated lender and fast paced department, as such we have targets to be met, all geared to meet our customers' expectations whilst achieving the business goals.
Key Responsibilities
- To be proactive in recovering customer arrears via telephone, and written communication
- Great time management, setting appropriate, sustainable repayment arrangements
- Quickly address failed arrangements in an appropriate and timely manner
- Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
- To liaise with other Payl8r departments to ensure the customer receives the correct outcomes to collections issues raised
- Strong awareness of Financial services regulators, rules and guidelines, ensuring completion of mandatory training within set guidelines.
- To address and raise any risks identified through the course of the role and in line with company policy
- To assist in projects / mini-initiatives within the collections function as required
- Aspirational performance, be ambitious, look to achieve above and beyond – meeting KPI’s as standard
- Team culture – driving a unified approach to supporting each other and our customers
- Participate in quality assurance, engage and contribute to the goal of being best in class
Requirements for the Role
- Collections experience ideally within a regulated environment
- Consumer finance would be an advantage
- Analytical skills by use of excel
- Have resilience and be a team player
Skills and Qualifications
- You must be IT literate with experience of using Outlook, Excel.
- Strong written, numeracy and oral communication skills.
- Accuracy and attention to detail
- To be able to recognise and deal with customers sensitive circumstances and ensure the appropriate actions is taken
- Ability to prioritise, be organised and efficient
- Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
- Able to integrate within a team and able to work on your own initiative
- Friendly and helpful approach
What’s in it for you?
- A supportive team and office environment
- Competitive salary with discretionary bonus upon achieving certain milestones
- 23 days paid holidays plus public holidays and unlimited unpaid leave should you need to take a little extra time throughout the year (Business dependant). Leave increases with tenure
- Fortnightly meditation sessions to ensure your wellbeing is being taken care of
Collections Agent in Altrincham employer: Payl8r
At Payl8r, we pride ourselves on fostering a dynamic and supportive work environment where innovation and creativity thrive. As a Collections Agent, you'll benefit from a competitive salary, generous holiday allowances, and unique wellness initiatives like fortnightly meditation sessions, all while being part of a passionate team dedicated to delivering exceptional customer experiences. With ample opportunities for personal and professional growth in the fast-paced FinTech sector, Payl8r is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Altrincham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Payl8r. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Agent in Altrincham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Payl8r.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Payl8r's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Payl8r
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Payl8r.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Payl8r will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Payl8r employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
