Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise operations for seamless growth in a fast-paced fintech environment.
- Company: Join Payfuture, a dynamic fintech company focused on innovation and operational excellence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Be part of a culture that values accountability, speed, and execution.
- Why this job: Make a real impact by transforming operations into a competitive advantage.
- Qualifications: 8-12+ years in operations or fintech, with strong leadership and process improvement skills.
The predicted salary is between 100000 - 150000 £ per year.
As the Director of Operations at Payfuture, you will own the end-to-end operational strategy and execution across markets, ensuring seamless, scalable, and compliant processes. You will identify gaps, improve workflows, and standardise operations to support fast growth, while collaborating closely with Product, Compliance, Finance, and Sales teams. Your mandate is to make Payfuture’s operations a competitive advantage.
Key Responsibilities
- Operational Oversight & Excellence
- Own the end-to-end operations function: merchant onboarding, settlement, FX processes, and reconciliation.
- Continuously audit processes to identify gaps, bottlenecks, and risk exposures.
- Design, implement, and enforce operational policies, SLAs, and KPIs across teams and markets.
- Ensure operational readiness for new product launches and corridor expansions.
- Cross-Functional Coordination
- Partner with Product to ensure operational feasibility and efficiency in new features or corridors.
- Work with Compliance/AML and Risk teams to embed regulatory requirements into daily operations.
- Collaborate with Finance/FinOps to monitor corridor profitability, transaction costs, and margin leakage.
- Merchant Experience & Scalability
- Reduce merchant onboarding time and improve overall operational satisfaction.
- Standardise workflows to support rapid merchant scaling and international expansion.
- Implement automation tools with AI/data teams to streamline compliance checks, KYC/AML, and FX reconciliation.
- Team Leadership & Culture
- Lead, mentor, and scale operations teams across multiple markets.
- Foster a culture of accountability, speed, and process excellence.
- Build operational dashboards and reporting frameworks to monitor KPIs, trends, and risk exposure.
What Makes You a Good Fit
- 8–12+ years in operations or fintech payments, with experience in cross-border payments or FX.
- Proven track record of building scalable operations and operational excellence in fast-growing companies.
- Strong understanding of regulatory, compliance, and risk requirements across multiple markets.
- Experience leading cross-functional teams and implementing process improvements at scale.
- Commercially aware: understands the impact of operational efficiency on margins, corridor growth, and merchant ROI.
- Highly organised, detail-oriented, and proactive in identifying and closing operational gaps.
- Aligned with Payfuture’s values of Belief, Positivity, Accountability & Ownership, Speed, and Execution.
Director of Operations in London employer: Payfuture
Contact Detail:
Payfuture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your experience aligns with their needs. This will help you show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and really interested in being part of the team.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Operations role. Highlight your experience in operations, especially in fintech and cross-border payments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how you can contribute to making Payfuture’s operations a competitive advantage. Keep it engaging and relevant!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve workflows and lead teams. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Payfuture
✨Know Your Operations Inside Out
Before the interview, dive deep into Payfuture's operational processes. Familiarise yourself with their merchant onboarding, settlement, and FX processes. Being able to discuss specific strategies for improving these areas will show that you’re not just a candidate, but someone who can genuinely contribute to their operational excellence.
✨Showcase Cross-Functional Collaboration Skills
Prepare examples of how you've successfully worked with different teams in the past. Highlight your experience with Product, Compliance, Finance, and Sales teams. This will demonstrate your ability to foster collaboration and ensure operational feasibility, which is crucial for the Director of Operations role.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified gaps or bottlenecks in operations and how you addressed them. Use metrics to showcase the impact of your solutions. This will illustrate your proactive approach and alignment with Payfuture’s focus on operational excellence.
✨Align with Company Values
Familiarise yourself with Payfuture’s values: Belief, Positivity, Accountability & Ownership, Speed, and Execution. During the interview, weave these values into your responses. Show how your personal work ethic aligns with theirs, making you a perfect fit for their culture.