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For Companies At a Glance
- Tasks: Lead and optimise operations for a fast-growing fintech company, ensuring seamless processes.
- Company: Join Payfuture, a dynamic fintech leader focused on innovation and growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Be part of a culture that values accountability, speed, and excellence.
- Why this job: Make a real impact by transforming operations into a competitive advantage.
- Qualifications: 8-12+ years in operations or fintech, with strong leadership and process improvement skills.
The predicted salary is between 90000 - 120000 £ per year.
As the Director of Operations at Payfuture, you will own the end-to-end operational strategy and execution across markets, ensuring seamless, scalable, and compliant processes. You will identify gaps, improve workflows, and standardise operations to support fast growth, while collaborating closely with Product, Compliance, Finance, and Sales teams. Your mandate is to make Payfuture’s operations a competitive advantage.
Key Responsibilities
- Operational Oversight & Excellence
- Own the end-to-end operations function: merchant onboarding, settlement, FX processes, and reconciliation.
- Continuously audit processes to identify gaps, bottlenecks, and risk exposures.
- Design, implement, and enforce operational policies, SLAs, and KPIs across teams and markets.
- Ensure operational readiness for new product launches and corridor expansions.
- Cross-Functional Coordination
- Partner with Product to ensure operational feasibility and efficiency in new features or corridors.
- Work with Compliance/AML and Risk teams to embed regulatory requirements into daily operations.
- Collaborate with Finance/FinOps to monitor corridor profitability, transaction costs, and margin leakage.
- Merchant Experience & Scalability
- Reduce merchant onboarding time and improve overall operational satisfaction.
- Standardise workflows to support rapid merchant scaling and international expansion.
- Implement automation tools with AI/data teams to streamline compliance checks, KYC/AML, and FX reconciliation.
- Team Leadership & Culture
- Lead, mentor, and scale operations teams across multiple markets.
- Foster a culture of accountability, speed, and process excellence.
- Build operational dashboards and reporting frameworks to monitor KPIs, trends, and risk exposure.
What Makes You a Good Fit
- 8–12+ years in operations or fintech payments, with experience in cross-border payments or FX.
- Proven track record of building scalable operations and operational excellence in fast-growing companies.
- Strong understanding of regulatory, compliance, and risk requirements across multiple markets.
- Experience leading cross-functional teams and implementing process improvements at scale.
- Commercially aware: understands the impact of operational efficiency on margins, corridor growth, and merchant ROI.
- Highly organised, detail-oriented, and proactive in identifying and closing operational gaps.
- Aligned with Payfuture’s values of Belief, Positivity, Accountability & Ownership, Speed, and Execution.
Director of Operations in City of London employer: Payfuture
Contact Detail:
Payfuture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and operations space, especially those who work at Payfuture or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Payfuture’s operations. Understand their processes, challenges, and how you can bring value. Show them you’re not just another candidate; you’re the one who can make their operations a competitive advantage.
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website. It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you on their radar and shows your enthusiasm for the role. Make it personal by mentioning something specific from your conversation!
We think you need these skills to ace Director of Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Operations role. Highlight your experience in operations, especially in fintech payments and cross-border transactions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how you can contribute to making Payfuture’s operations a competitive advantage. Keep it engaging and relevant!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve workflows and standardise operations. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Payfuture
✨Know Your Operations Inside Out
Before the interview, dive deep into the operational strategies that Payfuture employs. Familiarise yourself with their merchant onboarding processes, compliance requirements, and how they handle FX transactions. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in making their operations a competitive advantage.
✨Showcase Your Cross-Functional Experience
Be ready to discuss specific examples of how you've collaborated with different teams in the past. Highlight instances where you worked with Product, Compliance, or Finance to improve operational workflows. This will demonstrate your ability to coordinate effectively across departments, which is crucial for the Director of Operations role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges or gaps. Think about potential bottlenecks in processes and how you would address them. Practising these scenarios will help you articulate your problem-solving skills and operational excellence during the interview.
✨Emphasise Your Leadership Style
As a candidate for a leadership position, it’s important to convey your approach to team management and culture building. Share your experiences in mentoring teams and fostering accountability and speed. This will align with Payfuture’s values and show that you can lead operations teams effectively across multiple markets.