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- Tasks: Provide top-notch customer support and resolve payroll queries with a friendly approach.
- Company: Join PayFit, a forward-thinking company revolutionising payroll for SMBs across Europe.
- Benefits: Enjoy flexible work options, competitive pay, and a supportive team culture.
- Why this job: Be the voice of our customers and make their payroll experience seamless and enjoyable.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work from anywhere in the UK and grow in a diverse, inclusive environment.
The predicted salary is between 30000 - 40000 £ per year.
Get to know us. Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you! PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 20,000 clients.
Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:
- Care: We genuinely care for others whoever they are, whatever they think.
- Excellence: We aim to improve and achieve better results every day.
- Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.
- Passion: We are the architects of PayFit's success.
A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work. This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.
Location: The position is based in the United Kingdom (Work From Anywhere eligible).
Your mission: As a Resolution Specialist - Payroll, you will be the first point of contact for customers, delivering exceptional support across multiple channels. Your role will focus on resolving inbound cases, live chat, managing back-office tasks, and ensuring customers have a seamless experience. With a customer-first mindset and strong communication skills, you will play a key role in upholding the company’s service standards.
Key responsibilities:
- Customer Support: Respond to customer queries via live chat, tickets, and video calls (possibly phoneline in the future), ensuring timely and accurate resolution. Guide customers through troubleshooting and provide clear instructions to resolve their concerns.
- Back-Office Tasks: Perform routine tasks such as uploading.
Resolution Specialist - Payroll in London employer: Payfit
Contact Detail:
Payfit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Specialist - Payroll in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show your passion during interviews! Share stories about how you’ve tackled challenges in the past, especially those that relate to customer support and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position.
We think you need these skills to ace Resolution Specialist - Payroll in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you connect with our mission of simplifying payroll and supporting SMBs. Share any relevant experiences that highlight your enthusiasm for customer service!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to break down your achievements and responsibilities!
Tailor Your Application: Make sure to customise your application for the Resolution Specialist role. Highlight specific skills that match the job description, like your communication prowess and problem-solving abilities. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Payfit
✨Know the Company Inside Out
Before your interview, take some time to research PayFit thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Support Skills
As a Resolution Specialist, you'll be dealing with customer queries regularly. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to the job.
✨Embrace the Values of Care and Humility
PayFit values care and humility highly. Be prepared to discuss how you embody these values in your work. Share stories that highlight your ability to empathise with customers and your willingness to learn from feedback.