Junior Content & Community Manager UK in London

Get to know us. PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from France, Spain, and the UK with over 18,000 clients. Creating a fulfilling work environment and culture is a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values: Care, Excellence, Humility, and Passion. We are committed to improving diversity and building an inclusive culture where you can be yourself at work. Our recruitment focuses on the skills you demonstrate, not only on academic background or previous experience.

As a Content & Community Manager, you will own PayFit's UK content strategy across the funnel and establish UK community initiatives from the ground up. You will shape how we show up, connect, and grow in the UK market. You will create content that moves prospects through the buyer journey, manage customer storytelling, and test new community formats to build genuine relationships with our ideal prospects and customers. This is a new role with an entrepreneurial edge: you will work with the Senior Marketing Manager in the UK to define what the PayFit community looks like in the UK, while executing a quarterly content pipeline that supports Sales and Customer Success. You will collaborate with the global content team and own the UK brand voice across all touchpoints.

Key Responsibilities

• Content Production: Manage quarterly content pipeline across TOFU, MOFU, and BOFU (lead magnets, case studies, web copy, ad copy). Create and maintain UK website copy that aligns with brand and converts. Produce customer case studies and coordinate video testimonials end-to-end. Review and adapt content from the global team and freelancers for UK market relevance.
• Community Building: Plan and execute UK community events such as networking lunches, dinners, roundtables, and meetups with target ICPs. Test and iterate on a variety of community formats. Build and nurture relationships with customers and partners to fuel advocacy and engagement.
• Customer Advocacy: Coordinate customer outreach for testimonials, case studies, and video content. Build and maintain a customer advocate database. Partner with Sales and CS teams to identify and activate brand champions.
• Brand & Web Management: Contribute to the UK website revamp project. Ensure brand consistency across UK touchpoints. Govern content quality, tone, and messaging across channels.
• Performance & Optimisation: Track content and community engagement metrics. Report on ROI and impact; iterate based on data and feedback.

Qualifications

• 1-2 years of experience in content creation (copywriting, case studies, web copy, ads, newsletters).
• Excellent writing across formats: long-form, web, ads, newsletters.
• Understanding of content strategy and funnel marketing.
• Self-starter mindset: comfortable with ambiguity, testing, and building from scratch.
• Strong relationship-building skills internally and externally.
• Genuine interest in community-building and bringing people together.
• Project management skills: able to manage multiple work streams simultaneously.
• B2B content experience preferred.

Nice to have

• Experience coordinating video production or vendor management.
• Familiarity with event planning or community programming.
• Exposure to SMB or HR tech audiences.
• Storytelling ability: making customers the hero, using data-driven narratives.

Interview process

• Interview with the Talent Acquisition team – 30min
• Interview with the hiring manager – 45min
• Business case with Hiring Manager and Content Lead – 45-60min
• Background Check (ISO27001 certification): identity, diploma, and past professional experiences will be checked after the offer.

What we offer

• Flexibility: We offer the possibility to work away from our main offices within the UK, and abroad for a defined period. Further requirements may apply depending on the role and experience.
• Learning & Development: Access to a learning platform and English language courses to improve business communication.
• Career Development: Opportunities for progression and internal moves.
• Health promotion: Private medical insurance with Vitality, 4 paid sessions with a mental health practitioner, and online support with Moka care.
• Meals: Weekly Deliveroo credit and fortnightly fruit packages.
• Public transportation: A minimum of 50% of travel costs to the office covered.
• Home office budget: Equipment and a MacBook as standard tools.
• Parental support program: 20 weeks of maternity leave and 6 weeks for the co-parent.
• Time off: 25 days of paid holidays per year.
• Disability Inclusion: All positions are open to people living with a disability; PayFit will adapt work conditions as needed and requested during recruitment and employment.