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For Companies At a Glance
- Tasks: Become a UK Payroll Expert, resolving complex payroll queries and supporting customers.
- Company: Join PayFit, a company that values care, excellence, humility, and passion.
- Benefits: Enjoy flexible working, private medical insurance, and weekly meal credits.
- Why this job: Make a real impact in payroll management while developing your skills in a supportive environment.
- Qualifications: 5+ years in payroll management with strong UK legislation knowledge.
- Other info: Work from anywhere in the UK and enjoy excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Get to know us
Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:
- Care: We genuinely care for others whoever they are, whatever they think.
- Excellence: We aim to improve and achieve better results every day.
- Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.
- Passion: We are the architects of PayFit's success.
A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work. This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.
The Payroll Expert role
Join the Payroll Expertise team within PayFit UK Customer Service to become a subject matter expert on complex UK payroll cases, supporting our customers, training our teams, and elevating payroll knowledge across the organisation.
Location
The position is based in the United Kingdom (Work From Anywhere eligible).
Your mission
As a Payroll Expert, you will play a pivotal role in supporting our most complex and sensitive customer cases, serving as a subject matter expert for UK payroll. Reporting to the Manager of Payroll Expertise, you will handle escalated queries, provide expert guidance on challenging payroll topics, and contribute to the development of high-quality support content and training materials. You will also review and enhance payroll knowledge integrated into tools such as AI systems and internal training resources, helping to elevate the expertise of the broader team and improve customer autonomy.
Key responsibilities
- Customer Support and Expertise: Resolve expert-categorised and escalated tickets, providing detailed and timely resolutions. Assist clients with complex payroll issues, including journal adjustments and manual overrides of employee variables. Conduct pre-payroll calls when necessary to identify and address discrepancies in advance of payroll runs and support smooth processing for Premium clients. Act as the primary point of contact for managed service queries, ensuring a high-quality customer experience.
- Audit and Validation: Provide a payroll and benefits audit service for customer accounts either during onboarding or as an ongoing service, reviewing data to identify discrepancies, ensure accuracy, and optimize the use of PayFit. Reconcile payroll and benefits information to proactively resolve issues and investigate and correct escalated pension errors.
- Compliance and Product Support: Maintain up-to-date knowledge of UK payroll legislation, ensuring compliance in all activities. Collaborate with the Product team before releases to ensure all client-facing documentation is accurate and of the highest standard. Act as the voice of the customer by providing detailed feedback on payroll functionalities and compliance needs.
- Training, Content & AI Enablement: Create, maintain, and continuously improve internal training materials and knowledge content to support team development and operational excellence. Lead or contribute to internal training sessions, supporting upskilling and consistent process enablement across the team. Regularly audit and optimise content to ensure accuracy, clarity, and effectiveness, including reviewing materials to improve AI-driven support and guidance tools.
- Incident Management: Detect, escalate, and assist in resolving incidents related to payroll errors or data issues. Partner with the Manager of Payroll Expertise to implement corrective actions and ensure timely communication to affected stakeholders.
This role is for you if...
- You have 5+ years of experience in payroll management, with a strong understanding of UK payroll legislation, compliance, and pension processes: familiarity with journals and manual payroll adjustments is essential.
- You have a solid track record in handling complex and escalated payroll queries, including audit, reconciliation, and compliance checks, and are comfortable supporting Premium clients to a high standard.
- You are comfortable with payroll software and have experience managing payroll for multiple clients.
- You demonstrate a data-driven and problem-solving approach: you can identify discrepancies, analyse root causes, and implement effective solutions while maintaining accuracy and compliance.
- You are proactive and customer-centric: you anticipate needs, detect risks early, remain calm under pressure, and adapt to varied customer profiles and situations.
- You are native/bilingual in English (essential for customer communication and content creation).
- You explore and adopt AI tools (Confident level) to optimise your efficiency, maintain prompt libraries, and improve knowledge resources.
Interview process:
- Interview with a recruiter - 45'
- Interview with the hiring manager and Payroll Expert - 60'
- Presentation & Practical Customer Scenario with the hiring manager and Head of Customer Success - 60'
What we offer
- Flexibility: We believe it is key to producing your best work and being fulfilled. We therefore offer the possibility to live and/or work away from our main offices, within the UK; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
- Learning & Development: At PayFit, we offer a comprehensive learning platform that enables you to acquire new skills daily, supported by our company.
- Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
- Health promotion: Private medical insurance with Vitality, with various options.
- Meals: Weekly Deliveroo credit to spend on meals of your choice. Fortnightly fruit and vegetable packages delivered to your house.
- Public transportation: 50% of your travel cost to the office up to £100 a month is covered by us.
- Home office budget: Yearly work from home budget to help you get started.
UK Payroll Expert employer: PayFit España
Contact Detail:
PayFit España Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Payroll Expert
✨Tip Number 1
Network like a pro! Reach out to people in the payroll industry, especially those at PayFit. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by practising common payroll scenarios. Think about how you'd handle complex queries or compliance issues. Show them you're not just knowledgeable but also passionate about solving problems!
✨Tip Number 3
Don’t forget to showcase your soft skills! PayFit values empathy and communication, so be ready to share examples of how you've built relationships and diffused tensions in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the PayFit family.
We think you need these skills to ace UK Payroll Expert
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for payroll and customer service shine through. We want to see how much you care about helping others and making a difference in their payroll experience.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon where possible. We appreciate clarity, especially when it comes to complex topics like payroll!
Highlight Relevant Experience: Don’t forget to showcase your relevant experience in payroll management and compliance. We’re looking for those 5+ years of expertise, so make sure to detail your achievements and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PayFit España
✨Know Your Payroll Stuff
Make sure you brush up on UK payroll legislation and compliance before the interview. Being able to discuss specific laws or recent changes will show that you're not just knowledgeable but also proactive about staying updated.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex payroll queries in the past. Highlight your ability to empathise with clients and resolve issues effectively, as this role requires exceptional customer service skills.
✨Be Ready for Practical Scenarios
Since there's a practical customer scenario in the interview process, think through potential payroll issues you might face. Practise explaining your thought process and solutions clearly, as communication is key in this role.
✨Demonstrate Your Passion for Learning
PayFit values continuous improvement, so be prepared to discuss how you've developed your skills over time. Mention any training materials you've created or AI tools you've used to enhance your work, showing that you're committed to personal and team growth.