Content & Community Manager UK in London

Get to know us

Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you! PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 18,000 clients.

Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:

• Care: We genuinely care for others whoever they are, whatever they think.
• Excellence: We aim to improve and achieve better results every day.
• Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.
• Passion: We are the architects of PayFit's success.

A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work. This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.

Location: The position is based in London.

Position Overview

As a Content & Community Manager, you'll own PayFit's UK content strategy across the funnel and establish our UK community initiatives from the ground up. From lead magnets and case studies to small networking events and advocacy, you'll shape how we show up, connect, and grow in the UK market. You'll create content that moves prospects through the buyer journey, manage customer storytelling, and test new community formats—networking events, roundtables, and online spaces—to build genuine relationships with our ideal prospects and customers. This is a new role with an entrepreneurial edge: you'll work closely with our Senior Marketing Manager in the UK to define what 'PayFit community' looks like in the UK, while executing a quarterly content pipeline that supports Sales and Customer Success. You'll collaborate with the global content team and own the UK brand voice across all touchpoints.

Key Responsibilities:

• Content Production
  • Manage quarterly content pipeline across TOFU, MOFU, and BOFU (lead magnets, case studies, web copy, ad copy)
  • Create and maintain UK website copy that aligns with brand and converts
  • Produce customer case studies and coordinate video testimonials end-to-end
  • Review and adapt content from global team and freelancers for UK market relevance
• Community Building
  • Plan and execute UK community events: networking lunches, dinners, roundtables, and meetups with target ICPs
  • Test and iterate on a different number of community formats
  • Build and nurture relationships with customers and partners to fuel advocacy and engagement
• Customer Advocacy
  • Coordinate customer outreach for testimonials, case studies, and video content
  • Build and maintain a customer advocate database
  • Partner with Sales and CS teams to identify and activate brand champions
• Brand & Web Management
  • Contribute to UK website revamp project
  • Ensure brand consistency across UK touchpoints
  • Govern content quality, tone, and messaging across channels
• Performance & Optimisation
  • Track content and community engagement metrics
  • Report on ROI and impact; iterate based on data and feedback

We'd love to meet someone with...

• 1-2 years of experience in content creation (copywriting, case studies, web copy, ads, newsletters)
• Excellent writing across formats: long-form, web, ads, newsletters
• Understanding of content strategy and funnel marketing
• Self-starter mindset: comfortable with ambiguity, testing, and building from scratch
• Strong relationship-building skills internally and externally
• Genuine interest in community-building and bringing people together
• Project management skills: able to manage multiple work streams simultaneously

Nice to have

• Experience coordinating video production or vendor management
• Familiarity with event planning or community programming
• Exposure to SMB or HR tech audiences
• Storytelling ability: making customers the hero, using data-driven narratives

Interview with the Talent Acquisition team – 30min

Interview with the hiring manager – 45min

Business case with Hiring Manager and Content Lead – 45-60min

Background Check (ISO27001 certification): identity, diploma, and past professional experiences will be checked after the offer.

What we offer

• Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within the UK; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
• Learning & Development: At PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
• Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
• Health promotion: Private medical insurance with Vitality and 4 paid sessions with a mental health practitioner and online support with Moka care.
• Meals: Weekly Deliveroo credit to spend on meals of your choice. Fortnightly fruit packages delivered to your house (to help you get your 5 a day!).
• Public transportation: A minimum of 50% of your travel cost to the office is covered by us.
• Home office budget: To help you get set up in the best conditions. A MacBook as our standard working tool.
• Parental support program: 20 weeks of maternity leave supported by PayFit and 6 weeks of leave for the co-parent.
• Time off: 25 days of paid holidays per year.
• Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!