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- Tasks: Deliver safe and efficient pharmacy services while ensuring excellent customer care.
- Company: Join the Paydens Group, a family-owned pharmacy with over 90 locations.
- Benefits: Consistent shifts, professional development, and a supportive team environment.
- Why this job: Work in a dynamic airport setting, engaging with diverse customers daily.
- Qualifications: Strong judgement, confident communication, and teamwork skills required.
- Other info: Fast-paced role with opportunities for growth and a positive team culture.
The predicted salary is between 22000 - 26000 £ per year.
The Paydens Group of Pharmacies is a proud, family-owned business established in 1969. From our first pharmacy in a small village, we’ve grown to over 90 locations across the South East, employing more than 1,000 dedicated team members, while keeping family values at the heart of everything we do.
We are recruiting Healthcare Assistants to join our fast-paced private pharmacy at Heathrow Airport, a truly unique environment. This is an opportunity to work at the heart of one of the busiest travel hubs in the world, delivering safe, professional pharmacy services to a diverse and constantly changing customer base. If you thrive in an environment that moves quickly, values high standards, and enjoy working as part of a team, this is the role for you.
As a Healthcare Assistant at Heathrow, you will be responsible for delivering safe, efficient and effective pharmacy services while maintaining excellent customer service standards at all times. You will play a key role in ensuring professional compliance, managing risk, supporting the pharmacy team, and helping to maximise sales while minimising waste. You will work closely with the Pharmacy Manager, Health Care Assistants and the Relay Lagardere management team to support the smooth day to day running of the branch.
What you will be doing:
- Providing safe, accurate and efficient private pharmacy services
- Ensuring compliance with GPhC standards, legislation, and company policies
- Taking responsibility for your own professional development
- Supporting and coaching the pharmacy team to deliver excellent customer service
- Maintaining patient confidentiality and identifying risks to patient safety
- Managing stock effectively to meet demand and reduce waste
- Handling customer queries and complaints professionally and confidently
- Ensuring health and safety standards are met at all times
- Supporting staff wellbeing and contributing to a positive team culture
What we are looking for:
- Strong professional judgement with a clear focus on patient safety
- Confident communicator who enjoys customer interaction and working with different stakeholders
- Comfortable working in a busy, high footfall environment
- Organised, calm under pressure, and commercially aware
- A team player who leads by example
Why Heathrow:
This is not a typical pharmacy role. You will work with a wide range of customers from across the world, in an environment that is fast paced, structured, and professionally run. The shift patterns offer consistency and clear structure, and the role provides exposure to a highly operational, customer focused setting.
Shifts available:
Shifts across Monday to Sunday 05:30-22:00
If you are looking for a role that will keep you engaged, challenged, and proud of the service you deliver, this is a great opportunity.
Healthcare Assistant - Closing date 10/03/2026 in Hounslow employer: Paydens Group of Pharmacies
Contact Detail:
Paydens Group of Pharmacies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Assistant - Closing date 10/03/2026 in Hounslow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Paydens Pharmacies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to healthcare and customer service. Think about scenarios where you've demonstrated strong professional judgement or handled customer complaints effectively.
✨Tip Number 3
Show your passion for patient safety and teamwork during the interview. Share specific examples of how you've contributed to a positive team culture or ensured compliance with health standards in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Paydens family.
We think you need these skills to ace Healthcare Assistant - Closing date 10/03/2026 in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Healthcare Assistant role. Highlight your relevant experience and skills that match what we're looking for, like customer service and teamwork.
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about working in a fast-paced environment like Heathrow and how you can contribute to our family values at Paydens.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without any confusion!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Paydens Group of Pharmacies
✨Know Your Stuff
Make sure you understand the role of a Healthcare Assistant and the specific responsibilities at Paydens Pharmacies. Brush up on GPhC standards and be ready to discuss how you would ensure compliance and patient safety in a busy environment like Heathrow.
✨Show Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and maintain high service standards, especially in a fast-paced setting.
✨Demonstrate Team Spirit
Pay attention to the importance of teamwork in the job description. Be ready to share experiences where you’ve supported colleagues or contributed to a positive team culture. Show that you can lead by example and help create a supportive work environment.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the training and development opportunities available for Healthcare Assistants, or ask how the team manages the challenges of working in such a high footfall area. This shows your genuine interest in the position and the company.