Senior Regulatory Operations Manager - UK in London

Paycom is a global leader in human capital management (HCM) and payroll technology, providing businesses with innovative solutions to streamline payroll, HR, and compliance processes. As the company expands its international footprint to provide global Human Capital Management (HCM) & Payroll services in the UK, the company is seeking an experienced Senior Regulatory Operations Manager who will act as an Executive Director of the company and be nominated as a Payment Service Directive (PSD) individual with the Financial Conduct Authority (FCA). This individual will be a senior manager within Paycom in the UK, responsible for UK payment service operational matters as the company applies to become an Authorised Payment Institution with the FCA.

Responsibilities:

• Leading the Paycom UK first line payroll payment operations framework across treasury operations, compliance operations and client support functions.
• Develop and implement robust, efficient and compliant operating procedures for treasury operations including the end-to-end execution of payroll payments, safeguarding and reconciliation of client funds.
• Own, maintain and improve the operating procedures across the client operations including client onboarding, ongoing monitoring, transaction monitoring and PEP and sanction screening.
• Maintain relationships with key external stakeholders including banking partners.
• Day-to-day management and ownership of Key Performance Indicators for operational processes and Service Level Agreement standards for services provided on an outsourced basis within the Paycom Group.
• Maintain operational controls and manage operational risks, including managing any remediation activities of operational controls where the risk is outside risk appetite.
• Support the Country Director in shaping the UK strategy in line with the wider company strategy.
• Undertake duties as an Executive Director of the company, including attending and contributing to the Paycom UK Board.
• Prepare and present quarterly operations reports to the UK Executive Leadership Team and the Paycom UK Board.
• Meet expectations of fitness and propriety as a Payment Service Directive Individual to the FCA.
• Coordinating with other Paycom functions to improve operational performance, client experience and align operational processes across Paycom Group entities.
• Engaging with second line compliance and risk function and third line internal audit function in relation to reviews and audits of the payment service operations framework, and remediating issues identified.
• Identifying and managing operational improvement and scaling processes to preserve operational excellence as the product develops and client base grows within the UK market.
• Foster and embed a positive corporate culture within the Operations Function.
• Partnering with the internal stakeholder teams to ensure consistent and accurate information is provided for regulatory reporting to the FCA.
• Develop an operational training program for UK staff.

Why Join Us:

Join Paycom at an exciting stage of our international expansion, where you’ll play a meaningful role in building and scaling our presence in a regulated, fast-paced industry. You’ll work cross-functionally with global teams in a high-trust environment that values ownership, collaboration, and long-term career development. This is a chance to shape new processes and contribute to a company that’s actively shaping its presence in the UK and Europe, with opportunities to grow your role as the business scales and evolves.

What We Offer:

• Competitive salary with regular performance reviews.
• Comprehensive health insurance.
• A strong employer pension contribution to support your future.
• Generous annual leave, to help you rest and recharge.
• Enhanced family leave.
• Income protection and life assurance.
• Opportunities for professional development and career progression.

Qualifications:

Education/Certification:

• Bachelor’s Degree in a relevant field or equivalent to US Bachelor’s degree.

Experience:

• Current or previous experience as a Chief Operations Officer, Operations Lead or Senior Operations Manager in a regulated payment service or e-money institution.
• Knowledge of legislation and guidance of the UK payments environment including Payment Service Regulations 2017, The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and FCA Approach to e-Money and Payment Services. Additional knowledge of European Union payment service legislation, including relevant EBA Guidelines, is desirable.
• Desired previous approval as a Payment Service Directive individual or experience of undertaking a FCA application as an Authorised Payment Institution or e-Money Institution.
• Desired experience of the HCM and Payroll sector.
• Desired working knowledge of European Union payment service and AML legislation, including relevant EBA Guidelines.

Skills/Abilities:

• Skilled at relationship building with internal and external partners, senior leaders and department staff.
• Strong strategic planning skills and ability to create integrated business strategies with minimal oversight.
• Disciplined and effective project management/process improvement skills.
• Strong critical thinking and analytical skills.
• Ability to prioritise, problem solve and meet deadlines.
• Collaborative, inclusive leader with the ability to give and receive feedback.
• Experience seeking innovative solutions to complex business challenges.
• Strong evidence based decision-making skills.