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- Tasks: Help customers troubleshoot issues and optimise workflows using our platform.
- Company: Join Payaca, a leader in renewable energy technology, transforming business operations.
- Benefits: Enjoy career growth, work in a dynamic environment, and collaborate with passionate teams.
- Why this job: Be part of a mission-driven company making a real impact in the net-zero revolution.
- Qualifications: Strong skills in Google Sheets/Excel; customer support experience preferred.
- Other info: This role is fully onsite in Central Bristol; research the company before applying.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Engineer
Location: Central Bristol (Queen Square) – Onsite Only
Employment Type: Full-time
About Payaca
Payaca is revolutionising the way businesses in the renewable energy sectors operate. We provide a powerful, intuitive platform designed to streamline workflows, improve compliance, and enhance customer experience. Our software enables low-carbon technology installers to manage their processes effectively, ensuring seamless operations throughout the entire customer journey.
As part of our mission to power the net-zero revolution, we are growing our team and looking for a Customer Support Engineer to play a crucial role in helping our customers get the most out of Payaca.
The Role
As a Customer Support Engineer, you will be the frontline of our customer success efforts, helping users troubleshoot issues, optimise their workflows, and integrate Payaca with their existing tools. This is not just a traditional support role; you’ll work closely with both customers and our engineering team to diagnose problems, improve our documentation, and help shape the future of our platform.
This role is fully onsite in our Bristol, Queen Square office, where you’ll be working alongside a passionate team focused on delivering the best possible experience for our customers.
Key Responsibilities
- Customer Support & Problem Solving
- Provide first-line support to our customers via chat, email, and phone
- Diagnose and troubleshoot technical issues
- Escalate complex issues to the engineering team when necessary
- Technical Expertise & Data Handling
- Manipulate and analyse customer data using Google Sheets / Excel
- Work with SQL / Python (preferred but not essential) to assist with more advanced data requests
- Documentation & Process Improvement
- Create and maintain technical support documentation
- Identify recurring issues and propose process improvements
- Work closely with our software engineers to resolve technical challenges
- Assist customers with integrations and workflow optimisations
- Support new feature rollouts by testing and documenting functionality
What We’re Looking For
- Strong experience with Google Sheets / Excel (formulas, data manipulation, pivot tables, etc.)
- Comfortable handling and analysing data; SQL / Python experience is a plus
- Excellent written and verbal communication skills
- A logical and structured approach to problem-solving
- Ability to work collaboratively across customer-facing and technical teams
- Experience in a customer support or technical support role
- A proactive mindset with a focus on continuous improvement
- Interest in the renewable energy sector is a bonus
- Experience utilising AI tools to continuously improve processes whilst ensuring accuracy
Why Join Payaca?
- Be Part of a Mission-Driven Company – Help drive the adoption of low-carbon technologies
- Work with a High-Impact Team – Collaborate with product, engineering, and sales teams to improve the platform
- Career Growth – Opportunities to develop technical skills, product knowledge, and leadership experience
- A Fast-Growing Scale-Up – Work in a dynamic, high-growth environment where your contributions make a real impact
If you’re passionate about solving technical problems, enjoy working closely with customers, and want to be part of a team driving innovation in the renewable energy space, we’d love to hear from you.
Join us at Payaca and be a part of the renewable energy revolution! To apply send your CV and covering letter to careers@payaca.com.
Tip: Please research the company before applying. We won\’t respond to generic applications.
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Customer Support Engineer employer: Payaca Limited
Contact Detail:
Payaca Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with Payaca's platform and its features. Understanding how their software streamlines workflows in the renewable energy sector will help you speak confidently about how you can support customers effectively.
✨Tip Number 2
Brush up on your technical skills, especially in Google Sheets and Excel. Being able to demonstrate your proficiency in data manipulation and analysis will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of examples where you've successfully diagnosed and resolved customer issues, as this role heavily relies on effective troubleshooting.
✨Tip Number 4
Show your passion for the renewable energy sector. Research current trends and challenges in the industry, and be ready to share your thoughts on how you can contribute to Payaca's mission.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Research Payaca: Before applying, take the time to thoroughly research Payaca. Understand their mission, values, and the renewable energy sector they operate in. This will help you tailor your application and demonstrate genuine interest.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer support or technical roles. Emphasise your skills with Google Sheets/Excel and any experience with SQL or Python, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you want to work at Payaca and how your skills align with the Customer Support Engineer role. Mention your problem-solving abilities and your interest in the renewable energy sector.
Showcase Your Communication Skills: In both your CV and cover letter, highlight your excellent written and verbal communication skills. Provide examples of how you've successfully communicated with customers or collaborated with teams in previous roles.
How to prepare for a job interview at Payaca Limited
✨Know Your Stuff
Make sure you have a solid understanding of Payaca's platform and its role in the renewable energy sector. Familiarise yourself with their services, values, and recent developments to show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Highlight your logical approach and how you collaborated with teams to improve processes.
✨Brush Up on Technical Skills
Since the role involves data manipulation and possibly SQL or Python, be ready to discuss your experience with Google Sheets and Excel. If you have any knowledge of SQL or Python, even if it's basic, mention it during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, and how you can contribute to their mission. This shows your enthusiasm and willingness to engage with the company's goals.
