Client Relations Manager (Acquiring) in London

London Full-Time 36000 - 60000 £ / year (est.) No working from home possible

At a Glance

Tasks: Manage client relationships and ensure seamless service delivery in a fast-paced fintech environment.
Company: Join payabl., a leading European fintech innovating global payments and banking services.
Benefits: Enjoy perks like a company car, professional development opportunities, and a monthly lunch allowance.
Other info: Multilingual candidates are preferred; travel may be necessary for client engagement.
Why this job: Be part of a dynamic team that values innovation, collaboration, and making a real impact.
Qualifications: 3+ years in client relations or sales within fintech; strong communication and strategic skills required.

The predicted salary is between 36000 - 60000 £ per year.

3 weeks ago Be among the first 25 applicants

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we\'re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we\'re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Head of Client Management
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor
Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value
Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly
Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met
Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards
Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged

Who You Are:
You\'re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don\'t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

Fintech & Payments Expert - You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out
Client-Centric & Growth-Driven - You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion
Industry Insider - You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics
Data-Driven & Strategic - You leverage customer success metrics and KPIs to make informed decisions and maximize client value
Exceptional Communicator - Whether it\'s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity
Fast-Paced & Adaptable - You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs
Multilingual & Globally Minded - Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions
Always on the Move - You\'re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:

Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability
Future-Proof Your Finances: Jump on board, and after your probation period, we\'ll kickstart your Provident Fund
Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development
Speak Like a Local: Greek language classes, offered twice a week for all team members
Shop and Save: Get exclusive access to a discount card at various local businesses
Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard
Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects
Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you\'re under the weather, we make sure you have ample time to relax, recharge, and return brighter
Support for Your Educational Aspirations: We\'re here to support your educational pursuits because we believe in investing in your growth.
Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month

Please note: The benefits listed above are for Cyprus only. As this role is open to multiple locations, the benefits and employment conditions may vary depending on your location. A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.
Hiring Process:
Initial Interview - A 30-40 min conversation with our Talent Acquisition team to explore your experience and career goals.
In-Depth Discussion - A 60-minute deep dive with the Hiring Manager to assess your skills and alignment with the role.
Final Behavioral Interview - A team-fit assessment with our Chief People Officer and Group Chief Growth Officer of Acquiring ensuring a strong cultural and strategic match.
Ready to Join Us?
Let\'s embark on a journey to redefine the landscape of payments together. We\'re not just offering a role; we\'re inviting you to be a part of something bigger. Join our team, and let\'s innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team!
If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

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Job function
Other
Industries
IT Services and IT Consulting

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