At a Glance
- Tasks: Build strong client relationships and drive success in a fast-paced fintech environment.
- Company: Join a rapidly growing European fintech company focused on payments innovation.
- Benefits: Enjoy competitive perks, professional development, and a multicultural workplace.
- Other info: Opportunities for growth and a dynamic work environment await you.
- Why this job: Be at the forefront of payment innovation and make a real impact.
- Qualifications: 3+ years in client relations or sales within fintech, with a client-centric mindset.
The predicted salary is between 36000 - 60000 £ per year.
Overview
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role: Our Client Relations Team is expanding, and we\'re looking for a proactive, client-focused professional to join us. If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we\'re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Responsibilities
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged
Qualifications
- Fintech & Payments Expert - 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. Understanding of acquiring, cross-border payments, and merchant solutions
- Client-Centric & Growth-Driven - Ability to build strong, long-lasting relationships, proactively engage clients, drive retention, and contribute to market expansion
- Industry Insider - Deep understanding of the payments ecosystem, regulatory landscapes, and competitive dynamics
- Data-Driven & Strategic - Use customer success metrics and KPIs to maximize client value
- Exceptional Communicator - Strong negotiation, presentation, and problem-solving communication skills
- Fast-Paced & Adaptable - Thrive in a dynamic environment and pivot to meet evolving business needs
- Multilingual & Globally Minded - Fluent in English; additional languages are a plus
- Travel Flexibility - Willing to travel as needed to strengthen client relationships and attend events
Perks
- Drive in Style: Company car provided after completing one year of employment, subject to performance and availability
- Provident Fund: Provident Fund kickstart after probation period
- Professional Development: Opportunities for growth and advancement
- Language Support: Greek language classes offered
- Discount Card: Exclusive access to local business discounts
- Multicultural Workplace: Inclusive environment that values diverse perspectives
- Innovative Projects: Key role in pioneering projects
- Downtime Allowance: 25 days off plus public holidays, with additional sick leave
- Educational Support: Support for educational pursuits
- Lunch Benefit: Wolt lunch allowance of €150 per month
Hiring Process
- Initial Interview: 30-40 minute conversation with Talent Acquisition
- In-Depth Discussion: 60-minute session with Hiring Manager
- Final Behavioral Interview: Team-fit assessment with executives
Note
Please note: Benefits listed are for Cyprus only. As this role is open to multiple locations, benefits and conditions may vary by location. A full overview will be discussed during the first interview with Talent Acquisition.
Client Relations Manager (Acquiring) in City of London employer: payabl.
At payabl., we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through professional development opportunities and unique benefits such as Greek language classes and a generous leave policy. Join us in Cyprus, where you can thrive in a dynamic fintech environment while building meaningful client relationships and contributing to groundbreaking projects.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager (Acquiring) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Client Relations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching payabl. and understanding their services. Familiarise yourself with their platform, payabl.one, and think about how your skills can help enhance client relationships and drive success in their dynamic environment.
✨Tip Number 3
Showcase your client-centric approach during interviews. Share specific examples of how you've built strong relationships and driven client success in previous roles. This will demonstrate that you're not just a fit for the role, but a perfect match for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the payabl. team.
We think you need these skills to ace Client Relations Manager (Acquiring) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relations Manager. Highlight your experience in fintech and payments, and showcase how you've built strong client relationships in the past. We want to see how you can elevate accounts!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client relations and how your skills align with our values at payabl. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Your Communication Skills:As a Client Relations Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and confidently. Whether it's through your CV or cover letter, we want to see that you can engage and inform effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and ready to take the next step in your career with payabl!
How to prepare for a job interview at payabl.
✨Know Your Fintech Stuff
Make sure you brush up on your knowledge of the fintech and payments landscape. Understand key terms like acquiring, cross-border payments, and merchant solutions. This will not only help you answer questions confidently but also show that you're genuinely interested in the industry.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve proactively engaged clients and driven their success. This is crucial for a role focused on client relations, so make it personal and impactful.
✨Be Ready to Solve Problems
Think of specific instances where you've resolved client issues or improved system performance. Be prepared to discuss your problem-solving strategies and how you monitor performance metrics. This will demonstrate your ability to handle challenges effectively.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Whether it's discussing your experience or answering behavioural questions, strong communication skills are essential. Consider doing mock interviews with friends or using online platforms to refine your delivery.
