PMO Lead (Substitution Programme), 12m FTC, London
Join Pay.UK as PMO Lead for Substitution, our largest programme with governance oversight of multi-millions. In this fixed-term role, you’ll work closely with the Programme Director and delivery teams to keep planning, reporting, controls and governance clear, consistent and up to date.
This is a role for someone who enjoys bringing structure to complex delivery and can apply solid PMO practice in a live programme environment.
Accountabilities
- Provide programme-level PMO services across reporting, governance, risk, benefits, dependencies, resource demand, cost forecasting and quality management.
- Maintain programme plans, milestones, deliverables, acceptance criteria and review cycles so decisions and approvals are recorded and tracked to date.
- Prepare governance reporting and executive papers for SteerCo, ExCo, Board and external stakeholder forums.
- Track programme costs, actuals and forecasts with Finance and support monitoring of benefits set out in the business case.
- Manage programme-wide risks and internal and external dependencies, including supporting dependency workshops and tracking mitigation actions.
- Work with suppliers and internal teams such as Risk, Technology and TPRM to maintain clear supplier governance and reporting.
- Maintain a structured store for key programme artefacts in line with the Change Framework Information Management Standard.
- Support adoption of the Change Framework across the Substitution programme through guidance, coaching and continuous improvement activity.
Qualifications, Skills and Experience
- Degree-level education in a relevant subject, or equivalent experience.
- Relevant PMO or PPM qualification, or equivalent practical experience.
- Significant experience leading PMO services for large, complex programmes with budgets in the tens of millions or more.
- Experience producing governance, reporting, risk, dependency and financial tracking for senior decision-making forums.
- Experience working with delivery suppliers and internal business control functions within a structured change framework.
Pay.UK Behaviours
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:
- Listen to Find Win-Wins - Empathy, Listening and Understanding
- Influence with Courage - Influence, Courage
- Go Horizontal First - Cross Boundary Collaboration
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PMO Lead (Substitution Programme) employer: Pay.UK
At Pay. UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets responsibility. Our commitment to inclusivity and employee growth is reflected in our comprehensive benefits package, including 30 days of annual leave, a fitness subsidy, and a flexible working policy that promotes a healthy work-life balance. Join us to lead a vital audit portfolio in a trusted organisation that values clear thinking and shared accountability, contributing to the integrity of the UK's retail payment systems.
