Operational Resilience Analyst - 1st Line

This 12 month fixed term role offers a clear and defined opportunity to apply operational resilience practice within a UK financial market infrastructure that supports everyday payments. As a Senior Operational Resilience Analyst in the first line of defence, you will help embed Pay.UK’s Resilience Framework and Incident Management Process in line with Bank of England policy. You will spend your time on practical delivery. This includes maintaining impact tolerances, supporting business impact analysis, preparing committee papers, and helping teams move from reactive continuity planning to designed reliability by design. The scope is specific and well established, with direct exposure to enterprise risk management, resilience testing, and regulator-aligned frameworks across Pay.UK’s payment services. If you want a position where your operational continuity skills are applied daily, with clear objectives, a defined regulatory framework, and a collaborative team environment, this role offers that focus.

Accountabilities

• Support the delivery of the Pay.UK Resilience Framework within the first line of defence, aligned to the Bank of England Operational Resilience Policy.
• Apply the incident management process across relevant business areas, reviewing and maintaining incident playbooks to ensure consistency and currency.
• Prepare and review business impact analyses, important business service assessments, and impact tolerance rationales on a scheduled and ad hoc basis.
• Support the design, planning, and delivery of operational resilience tests and scenario-based exercises, documenting outcomes and actions.
• Draft clear papers and updates for internal governance forums, including materials for the Operational Resilience Committee.
• Identify and log operational resilience risks and issues, escalating promptly and supporting the development of remediation options.
• Maintain a central, secure repository for operational resilience documentation, managing access for document owners and users.
• Support directorate response and continuity plans, ensuring plans are reviewed and accessible.
• Act as CMBCG administrator, maintaining accurate regulatory and sector contact information for Pay.UK.

Qualifications, Skills and Experience

• CBCI or MBCI professional accreditation.
• Practical experience delivering and maintaining business continuity management systems within an organisation, aligned to British or international standards.
• Practical working knowledge of operational resilience concepts, including business services, impact tolerances, and testing.
• Experience supporting incident management processes and continuity or resilience documentation in a regulated or policy-driven environment.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, boldness
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development Opportunity
• Mindset - Initiative
• Simplify - Achievement Orientation

Inclusivity

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since its launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & additional information

• 12% Non-contributory pension
• 30 days annual leave (excluding bank holidays)
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (e.g. 2 days in the office over a 5 day working week)

Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.