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- Tasks: Support operational resilience and incident management in a dynamic financial environment.
- Company: Join Pay.UK, the backbone of UK retail payment systems.
- Benefits: Enjoy 30 days leave, private medical insurance, and a generous pension scheme.
- Other info: Inclusive culture that values diverse perspectives and offers excellent career growth.
- Why this job: Make a real impact on the UK's payment infrastructure while developing your skills.
- Qualifications: CBCI or MBCI accreditation and experience in business continuity management required.
The predicted salary is between 50000 - 60000 £ per year.
This 12 month fixed term role offers a clear and defined opportunity to apply operational resilience practice within a UK financial market infrastructure that supports everyday payments. As a Senior Operational Resilience Analyst in the first line of defence, you will help embed Pay.UK’s Resilience Framework and Incident Management Process in line with Bank of England policy. You will spend your time on practical delivery. This includes maintaining impact tolerances, supporting business impact analysis, preparing committee papers, and helping teams move from reactive continuity planning to designed reliability by design. The scope is specific and well established, with direct exposure to enterprise risk management, resilience testing, and regulator-aligned frameworks across Pay.UK’s payment services. If you want a position where your operational continuity skills are applied daily, with clear objectives, a defined regulatory framework, and a collaborative team environment, this role offers that focus.
Accountabilities
- Support the delivery of the Pay.UK Resilience Framework within the first line of defence, aligned to the Bank of England Operational Resilience Policy.
- Apply the incident management process across relevant business areas, reviewing and maintaining incident playbooks to ensure consistency and currency.
- Prepare and review business impact analyses, important business service assessments, and impact tolerance rationales on a scheduled and ad hoc basis.
- Support the design, planning, and delivery of operational resilience tests and scenario-based exercises, documenting outcomes and actions.
- Draft clear papers and updates for internal governance forums, including materials for the Operational Resilience Committee.
- Identify and log operational resilience risks and issues, escalating promptly and supporting the development of remediation options.
- Maintain a central, secure repository for operational resilience documentation, managing access for document owners and users.
- Support directorate response and continuity plans, ensuring plans are reviewed and accessible.
- Act as CMBCG administrator, maintaining accurate regulatory and sector contact information for Pay.UK.
Qualifications, Skills and Experience
- CBCI or MBCI professional accreditation.
- Practical experience delivering and maintaining business continuity management systems within an organisation, aligned to British or international standards.
- Practical working knowledge of operational resilience concepts, including business services, impact tolerances, and testing.
- Experience supporting incident management processes and continuity or resilience documentation in a regulated or policy-driven environment.
Pay.UK Behaviours
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:
- Listen to Find Win-Wins - Empathy, Listening and Understanding
- Influence with Courage - Influence, boldness
- Go Horizontal First - Cross Boundary Collaboration
- Take Ownership - Self Development Opportunity
- Mindset - Initiative
- Simplify - Achievement Orientation
Inclusivity
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
Who we are
Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since its launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Benefits & additional information
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
Operational Resilience Analyst - 1st Line in London employer: Pay.UK
Contact Detail:
Pay.UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Analyst - 1st Line in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational resilience. Think about how your skills align with the role and be ready to share specific examples of your experience.
✨Tip Number 3
Show your enthusiasm for the role and the company during interviews. Research Pay.UK’s values and culture, and be ready to discuss how you can contribute to their mission of maintaining robust payment systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Pay.UK.
We think you need these skills to ace Operational Resilience Analyst - 1st Line in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with operational resilience and incident management. We want to see how your skills align with the specific requirements of the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge: Demonstrate your understanding of the Bank of England's Operational Resilience Policy and how it applies to the role. We love seeing candidates who can connect their knowledge to practical examples, so share any relevant experiences you have in this area.
Be Clear and Concise: When drafting your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to process it efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Pay.UK
✨Know Your Resilience Framework
Before the interview, make sure you understand Pay.UK’s Resilience Framework and how it aligns with the Bank of England's policies. Familiarise yourself with key concepts like impact tolerances and incident management processes, as these will likely come up during your discussion.
✨Prepare Real-Life Examples
Think of specific instances where you've applied operational resilience practices in your previous roles. Be ready to discuss how you maintained business continuity or supported incident management processes, as this will demonstrate your practical experience and problem-solving skills.
✨Showcase Your Collaborative Spirit
Pay.UK values cross-boundary collaboration, so be prepared to share examples of how you've worked effectively within teams. Highlight any experiences where you’ve influenced others or taken ownership of a project, as this aligns with their desired behaviours.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects related to operational resilience, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.