At a Glance
- Tasks: Lead AI initiatives and transform payment systems for a better future.
- Company: Join Pay.UK, the backbone of UK retail payments.
- Benefits: Enjoy a competitive salary, generous leave, and health perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a meaningful role with cutting-edge technology.
- Qualifications: Experience in AI or digital transformation and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
AI & Transformation Manager - London, Permanent
Join Pay.
UK as our AI & Transformation Manager and help shape how AI is used in a national payments environment that supports services people and businesses rely on every day.
This is a leadership role with practical scope: you will turn AI opportunities into clear plans, guide delivery, and help colleagues adopt new ways of working with confidence.
You will work in a context that is both meaningful and specific.
Pay.
UK maintains and develops the UK retail payment systems and standards, including services that processes 11 billion transactions worth over £10 trillion annually.
If you are looking for a role where you can combine transformation leadership with responsible use of AI in a complex, regulated setting, we would like to hear from you.
- Accountabilities
- Identify practical AI use cases across Pay. UK’s work and translate them into clear transformation priorities, plans and delivery milestones.
- Manage AI and transformation initiatives from discovery through implementation, ensuring objectives, timelines, risks and dependencies are well managed.
- Work with teams across the organisation to review current processes and redesign them using AI, automation or improved operating approaches where appropriate.
- Prepare business cases, status updates and decision papers that explain options, benefits, risks and delivery requirements in clear language.
- Establish governance for AI initiatives, including oversight of controls, responsible use, data considerations and alignment with organisational standards.
- Track the progress and outcomes of transformation activity, using measures that show adoption, operational improvement and delivery against agreed objectives.
- Support leaders and teams through change by creating implementation plans, guidance and communication that help colleagues understand new tools and processes.
- Coordinate with internal stakeholders and external partners to define requirements, resolve dependencies and align AI and transformation initiatives with Pay.
UK’s priorities, systems and operating environment.
Qualifications, Skills and Experience
- Experience managing AI, digital, or business transformation initiatives from planning through delivery within a complex organizational environment.
- Experience translating business needs into structured change plans, delivery roadmaps and clear metrics.
- Knowledge of AI implementation requirements, including governance, risk management, controls and responsible use within an organisational setting.
- Experience partnering with senior stakeholders to develop business cases, inform decision-making and coordinate delivery across multiple teams.
- Clear written and verbal communication skills, including experience producing clear decision papers, updates and guidance for different audiences.
- Pay. UK Behaviours
At Pay.
UK, our behaviours are central to who we are and how we operate.
They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem.
All interview processes will assess the following behaviours
- Listen to Find Win-Wins - Empathy, Listening and Understanding
- Influence with Courage - Influence, Courage
- Go Horizontal First - Cross Boundary Collaboration
- Take Ownership - Self Development
- Opportunity Mindset - Initiative
- Simplify - Achievement Orientation
In addition, all leadership roles are expected to lead by example through the following behaviours:
- Set Direction - Strategic Planning, Team leadership
- Hold Colleagues to Account - Accountability
- Coach & Grow Your Colleagues - Develop Others
- Inclusivity
At Pay.
UK, we value diversity and inclusivity.
Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed.
We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements.
We are committed to supporting accessibility needs and creating a welcoming environment for all employees.
Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
Who we are
Pay. UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments.
We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions.
In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments.
Our vision for the future is to enable a vibrant economy, with Pay.
UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay. UK by hearing what employees have to say, click here to view videos .
Benefits & additional information
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note
Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
StudySmarter Expert Advice🤫
We think this is how you could land AI & Transformation Manager in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Pay.UK.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Pay.UK.
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We think you need these skills to ace AI & Transformation Manager in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Pay.UK.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Pay.UK. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Pay.UK
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Pay.UK, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Pay.UK, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Pay.UK could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Pay.UK as they’re likely seeking a candidate who can enhance their workplace culture.
