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- Tasks: Lead a team to enhance operational resilience and manage incident processes.
- Company: Join Pay.UK, the backbone of UK retail payment systems.
- Benefits: Enjoy a 12% pension, 30 days leave, and flexible working options.
- Why this job: Make a real impact on the UK's financial infrastructure and ensure its resilience.
- Qualifications: Degree in a relevant field or equivalent risk qualification required.
- Other info: Diverse and inclusive workplace committed to professional growth.
The predicted salary is between 48000 - 72000 £ per year.
The Senior Operational Resilience Manager will lead a team of operational resilience focused colleagues to enable the continued implementation of the resilience frameworks and incident management process within 1LoD, in line with the Bank of England Operational Resilience policy focused on maintaining important business services within impact tolerance. The role will utilise extensive understanding of Pay.UK’s current services ensuring continuous development of operational resilience capabilities across 1LoD risk teams and act as SME advisor for incident response and management.
Key Accountabilities
- Support the business in meeting the Pay.UK Resilience Framework (RF) in line with the Bank of England Operational Resilience Policy focused on maintaining important business services within impact tolerance.
- Support the business in delivering the Pay.UK incident management process (IMP) and alignment of playbooks across all relevant business areas, ensuring they remain up to date and aligned to industry best practice.
- Guide the organisation in transitioning from a responsive approach to a preventative mindset while utilising the Resilience and Enterprise Risk Management Frameworks.
- Determine strategies for boosting awareness of operational resilience within Pay.UK and manage the establishment and execution of training programs and awareness events, highlighting the critical nature of operational resilience in business interactions.
- Oversee the scope, design, and delivery of operational resilience tests and exercises ensuring appropriate SME resource are available to participate.
- Manage the IBS vulnerability assessments and monitoring of these vulnerabilities to resolution, supporting appropriate business areas as required.
- Act as a subject matter resource for 1LoD incident management, overseeing post-incident discussions, reporting, and ensuring necessary remediation action plans are created.
- Lead the Operational Resilience Working Group (ORWG), ensuring the role of the committee remains relevant and fits the needs of the business, incorporating all relevant pillars to ensure an aligned view from across Pay.UK.
- Oversee the completion and annual reviews (or as often as required) of the business impact analysis, business service assessment and impact tolerance rationale.
- Identify and report new risks and issues, particularly operational resilience, without delay and assist, as necessary, in the development of appropriate options for remediation.
- Oversee a central location for the secure storage of Operational Resilience documentation is available and appropriate access for document owners and users of shared information.
- Oversee the maintenance of Directorate response and continuity plan(s).
- Ensure CMBCG admin contacts relevant to ensure regulators and the sectors framework is up to date with Pay.UK contact details.
- Ensure any output from CMBCG communications are shared appropriately access Pay.UK and CMBCG members.
- Act as a trusted advisor providing timely feedback to support the 1LoD Director of Risk with arising issues that may affect customers, operational performance, people, brand or reputation.
- Attend industry events, as required, to help inform Pay.UK Operational Resilience and Risk Activity.
Skills, Qualifications and Experience
- Educated to degree level in a relevant subject, or hold an equivalent professional risk qualification.
- Practical experience as an in-house practitioner delivering, maintaining, and maturing operational resilience systems in alignment with regulatory guidelines.
- Detailed understanding of the Bank of England policy for Operational Resilience as it relates to Pay.UK as an FMI is desirable.
- Detailed knowledge of Bacs, Faster Payments, Cheques or an SME in one of these services.
- Experience working within the financial services/ banking industry.
- Demonstrated capability to take initiative, manage personal tasks, and inspire colleagues as well.
- Demonstrated understanding of operational resilience.
- Advanced communication in all forms (written, verbal and listening), and negotiating skills.
- Establish trusting relationships to maintain open communication.
- Being attentive to details and equipped to respond adaptively to challenges in order to support problem resolution.
- Identifying pros and cons of a situation to make informed decisions.
- An efficient team contributor with a professional and confidential work attitude, skilled at balancing routine business duties to meet the annual targets for operational resilience.
- Maintains a keen focus on personal and professional growth, actively seeking skills and knowledge relevant to their role and career.
At Pay.UK, we value diversity and inclusivity. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees.
Who we are: Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Benefits & Additional Information
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Senior Operational Resilience Manager London employer: Pay.UK Limited
Contact Detail:
Pay.UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Resilience Manager London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operational resilience strategies. Understand their services and how they align with the Bank of England's policies. This will show that you're not just another candidate but someone genuinely interested in contributing to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to incident management and operational resilience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Pay.UK and contributing to our vision of a resilient payment infrastructure.
We think you need these skills to ace Senior Operational Resilience Manager London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operational Resilience Manager role. Highlight your experience with operational resilience frameworks and incident management processes, as these are key for us at Pay.UK.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or managed operational resilience initiatives in the past. We love a good story!
Showcase Your Skills: Don’t forget to highlight your communication and negotiation skills. As a Senior Operational Resilience Manager, you’ll need to establish trusting relationships, so let us know how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pay.UK!
How to prepare for a job interview at Pay.UK Limited
✨Know Your Resilience Frameworks
Make sure you have a solid understanding of the Pay.UK Resilience Framework and the Bank of England's Operational Resilience policy. Be prepared to discuss how these frameworks apply to maintaining important business services and how you can contribute to their implementation.
✨Showcase Your Incident Management Skills
Be ready to share your practical experience with incident management processes. Highlight specific examples where you've successfully led teams through incidents, ensuring alignment with industry best practices and how you’ve contributed to creating or updating playbooks.
✨Demonstrate a Preventative Mindset
Discuss strategies you've employed to shift from a reactive to a proactive approach in operational resilience. Share any training programmes or awareness events you've initiated that boosted understanding of operational resilience within your previous organisations.
✨Build Trusting Relationships
Emphasise your ability to establish trusting relationships across teams. Prepare to give examples of how you've communicated effectively with stakeholders, managed post-incident discussions, and provided timely feedback to support decision-making.
