Reputation Officer - Communications London

The Reputation Officer is responsible for day-to-day tasks to support Pay.UK protect and enhance its reputation internally and externally. They will help provide colleagues with the tools to engage and support the organisation and its objectives.

Key Accountabilities

• Assist in crafting and executing both strategic and responsive internal and external communication efforts.
• Support the delivery of a strategic internal communications plan for Pay.UK and day-to-day internal communications activity, including updating the intranet and delivering drum-beat communications, ad hoc campaigns, and internal messaging.
• Oversight of the communications portal (AskComms) and press mailboxes.
• Work closely with colleagues across the organisation to gather information for Executive briefings for meetings, events, media and political engagements.
• Day-to-day contact for the retained PR/PA agency.
• Facilitate timely and engaged media interactions, interviews, oversight, and training in collaboration with the retained agency.
• Help deliver Pay.UK’s public affairs approach.
• Scan, highlight and share pertinent media/political developments with relevant teams across the organisation.
• Support the wider Communications team to gather and disseminate information, and deliver projects internally and externally.
• Support integrated communications campaigns across the organisation in an agile fashion, working in a matrix environment to ensure seamless and coordinated delivery.
• Use evaluation tools to ensure the effectiveness of communications.
• Be a brand ambassador for Pay.UK.

Qualifications, Skills and Experience

• Business relevant qualification to degree level or equivalent relevant experience.
• Experience working in a communications team in an agile fashion, and working with outsourced agencies.
• Ability to distil information from different sources.
• Experience in payments or the financial services sector.
• Motivated communications professional.
• Collaborative worker, able to build relationships across the organisation.
• Attention to detail, lateral thinker and ability to quickly grasp new and different concepts, and bring together different strands of information.
• Ability to work on several projects, requests and outputs at once.
• Able to support the team to deliver within tight constraints.

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees.

About Us: Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension.
• Discretionary annual bonus.
• 30 days annual leave (excluding bank holidays).
• Employee assistance programme.
• Cycle to Work Scheme.
• Season ticket loan.
• Annual fitness subsidy of up to £500 per annum.
• Working from home policy - minimum 40% in the office (e.g. 2 days in the office over a 5 day working week).

Please note: Some of our benefits are only available to colleagues upon successful completion of the probationary period.