Product Manager, Fraud - 12 Month FTC New London

We’re looking for a motivated Product Manager to join us on a 12‑month fixed‑term contract, overseeing the delivery and execution of key product initiatives that add value for our customers and align with our strategic goals. In this role, you'll oversee product development activities, manage our product pipeline and backlog, and ensure robust documentation and governance across the lifecycle. Working closely with cross‑functional teams, you’ll promote agile ways of working, deliver high‑quality analysis, and use data‑driven insights to optimise product performance. Additionally, you will contribute to the development of best practices via industry involvement and apply your insights to improve sales, customer interactions, and support organisational advancement.

Accountabilities

• Coordinate the development of product plans
• Manage the delivery of such plans to ensure priority work can be supported and allow for non‑planned work to be considered and resourced quickly and efficiently
• Identify and manage the product risks as a key part of your role
• Support and follow the product development process once delivered
• Enable necessary knowledge transfer, identify and self‑sort learning and development support where required
• Represent Pay.UK at industry events, including speaking opportunities
• Any other duties required / general team support

Qualifications, Skills and Experience

• Extensive stakeholder management experience within the retail payments industry
• Solid foundation working in regulated environments and overseeing complex services
• Degree‑level education or equivalent professional experience; relevant qualifications
• Deep understanding of financial services, payments, regulation, and product development
• Experience in market sizing, business case development, and assessing market drivers and opportunities
• Ability to turn product ideas into practical, deliverable solutions
• Proficient in communication and negotiation, ensuring smooth interactions with external stakeholders
• Highly developed analytical abilities, capable of extracting insights to facilitate data‑informed decision making
• Capable of effectively engaging with various departments and stakeholders within a matrix setup
• Proficient in networking, capable of cultivating meaningful relationships both internally and externally
• Motivated individual who demonstrates resilience in all tasks undertaken
• Ability to understand and apply regulatory requirements
• Operates in alignment with the Pay.UK competency framework

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day‑to‑day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best‑in‑class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non‑contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note: Some of our benefits are only available to colleagues upon successful completion of the probationary period.