PMO Lead New London

We are looking for a PMO Lead to support the safe, consistent delivery of a defined portfolio, programme, or large and complex project at Pay.UK. This is a 12 month fixed term role within our Chief Strategy and Transformation Office, fully assigned to a specific delivery scope and closely connected to the Enterprise Portfolio Office. In this role, you will focus on practical PMO delivery. You will apply our Change Framework and portfolio management practices day to day, support delivery teams with clear governance, and provide dependable insight through reporting, planning and assurance. Your work will help colleagues across Pay.UK understand where work is on track, where risks sit, and what needs attention next. You will be working in an organisation that operates UK retail payment systems processing billions of transactions each year, giving your role clear scale and purpose.

Accountabilities

• Apply the Pay.UK Change Framework and portfolio management practices within your assigned portfolio, programme, or project scope.
• Prepare and maintain accurate reporting covering delivery status, risks, dependencies, finances, and benefits.
• Coordinate planning activities using agreed tools and methods, including MSP, Planview, and quarterly planning events.
• Support governance by organising and servicing steering committees, working groups, and assurance reviews.
• Manage risk, issue, and dependency logs, ensuring timely escalation and clear follow up actions.
• Work with delivery leads and team members to agree resource plans and budgets, track actual spend and capacity against plan, and highlight variances early so we can take informed action together.
• Capture lessons learned and feedback, and feed practical improvements into PMO ways of working and tooling.
• Provide day to day oversight and guidance for PMO Analysts assigned to your scope.
• Apply the Pay.UK Change Framework within your assigned portfolio, programme, or project by setting up agreed governance, planning cycles, and reporting routines that teams can follow day to day.
• Prepare and update delivery reports that clearly show status, risks, dependencies, finances, and benefits, using data from Planview, MSP, and team inputs.
• Coordinate portfolio and programme planning activities, including maintaining plans in MSP and Planview and supporting quarterly planning events with accurate inputs and outputs.

Qualifications, Skills and Experience

• Experience leading PMO or portfolio management activities within complex programmes, portfolios, or large projects.
• Practical experience applying change or portfolio management frameworks in an organisational setting.
• Ability to prepare clear, structured reports for senior leaders, including executive or board level audiences.
• Experience working with portfolio and project management tools such as Planview, MS Project, Jira, and SharePoint.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Lead with Courage - Influence, Boldness
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

Inclusivity

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. Pay.UK is committed to making our recruitment practices barrier-free and as accessible as possible, we are therefore happy to make any reasonable adjustments or changes.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since its launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits

• 30 days annual leave (excluding bank holidays)
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (e.g. 2 days in the office over a 5 day working week)

Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.