At a Glance
- Tasks: Lead operational resilience efforts to ensure robust payment systems for the UK.
- Company: Join Pay.UK, a key player in the UK's retail payment infrastructure.
- Benefits: Enjoy 30 days leave, fitness subsidies, and flexible working arrangements.
- Other info: Diverse and inclusive workplace with strong career development opportunities.
- Why this job: Make a real impact on critical services that support billions of transactions.
- Qualifications: Experience in operational resilience within regulated environments is essential.
The predicted salary is between 60000 - 70089 £ per year.
- Head of Operational Resilience (1st Lo D)
- London
- Head of Operational Resilience (1st Lo D), London, Permanent
Join Pay.
UK as Head of Operational Resilience 1Lo D and focus on building resilience in an organisation that supports the UK’s retail payment systems.
This is a senior leadership role for someone who can provide clear first line oversight, shape practical risk management activity, and work closely with colleagues across the business to make sure important services remain robust, tested and well governed.
You’ll apply your operational continuity knowledge in an organisation that supports the UK’s retail payment systems, helping keep critical services reliable, tested, and well governed.
You’ll be part of an organisation at the centre of payments infrastructure, where 11 billion transactions worth over £10 trillion are processed annually.
- Accountabilities
- Oversee first line operational resilience activity across relevant business areas, ensuring plans, controls and governance are clear, current and effective.
- Define and maintain resilience frameworks, processes and reporting that support important business services and meet internal and regulatory expectations.
- Review resilience risks, scenarios and dependencies, and turn findings into clear actions for teams and leaders.
- Coordinate testing and exercise activity, including scenario planning, lessons learned and follow-up actions.
- Work with risk, technology, operations and business teams to assess vulnerabilities, reinforce controls and improve recovery readiness.
- Prepare clear updates, papers and reporting for senior governance forums, setting out resilience status, issues and required actions.
- Monitor remediation activity and track delivery against agreed resilience priorities, timelines and standards.
- Support incident review activity by identifying resilience themes, control gaps and practical improvements.
Qualifications, Skills and Experience
- Experience in operational resilience activities in a first-line role within a regulated environment, including oversight of plans, controls and governance.
- Knowledge of operational resilience frameworks, governance and scenario testing, with experience applying these in operational settings.
- Experience assessing important business services, dependencies, risks and control effectiveness across complex operational environments.
- Experience producing senior-level reporting and presenting resilience issues, decisions and actions in a clear, structured way.
- Experience collaborating with business, operations, technology and risk teams to deliver operational resilience improvements.
- Pay. UK Behaviours
- Listen to Find Win-Wins – Empathy, Listening and Understanding
- Influence with Courage – Influence, Courage
- Go Horizontal First – Cross Boundary Collaboration
- Take Ownership – Self Development
- Opportunity Mindset – Initiative
- Simplify – Achievement Orientation
- Leadership Behaviours
- Set Direction – Strategic Planning, Team leadership
- Hold Colleagues to Account – Accountability
- Coach & Grow Your Colleagues – Develop Others
- Inclusion
At Pay.
UK, we value diversity and inclusivity.
Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed.
We encourage all qualified candidates to apply, regardless of how closely their skills and qualifications match the requirements.
We are committed to supporting accessibility needs and creating a welcoming environment for all employees.
Benefits
- 30 days annual leave (excluding bank holidays)
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
- #J-18808-Ljbffr
Head of Operational Resilience (1st LoD) New London employer: Pay.UK Limited
At Pay.UK, we pride ourselves on being an exceptional employer that values diversity, inclusivity, and employee growth. Our supportive work culture fosters collaboration and innovation, providing opportunities for professional development while ensuring a healthy work-life balance with generous benefits such as 30 days of annual leave and a flexible working policy. Join us in our mission to maintain the UK's retail payment systems and be part of a team that makes a meaningful impact on the economy.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience (1st LoD) New London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Pay.UK Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Operational Resilience (1st LoD) New London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Pay.UK Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Pay.UK Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Pay.UK Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
