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- Tasks: Provide top-notch technical support to customers and troubleshoot installation issues.
- Company: Join a Carbon Neutral company known for its vibrant culture and social events.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounted fitness memberships.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and a willingness to learn about our products.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companiesâ„¢.
About the role
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
Our team operates between 07:00 and 19:00, and shifts are scheduled within these hours.
What are we looking for?
For you to be passionate about providing first class customer service and want to learn a diverse product range. Do what you do best and learn about our products and technology and confidently communicate with customers. The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.
Technical Customer Service Advisor employer: Paxton
Contact Detail:
Paxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paxton's social calendar and values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your communication skills! As a Technical Customer Service Advisor, you'll need to explain complex tech stuff in simple terms. Try role-playing with a friend or family member to get comfortable with this.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories about how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing first-class support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Paxton team. Don’t hesitate – we’re excited to see your application!
We think you need these skills to ace Technical Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping customers and learning about our products.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer support in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Paxton
✨Know the Product Inside Out
Before your interview, take some time to research the products and technology that Paxton offers. Familiarise yourself with common issues and solutions, as well as the benefits of their offerings. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for first-class service, which is what they value most.
✨Practice Troubleshooting Scenarios
Since the role involves diagnosing and resolving installation issues, it’s a good idea to practice some troubleshooting scenarios. You could create hypothetical situations and think through how you would approach solving them. This will help you feel more prepared and articulate during the interview.
✨Emphasise Your Team Spirit
Paxton values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to group initiatives or worked closely with others to achieve a goal. This will align with their culture and show that you’re a great fit for their collaborative environment.