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- Tasks: Provide top-notch technical support to our German and UK customers via phone, email, or webchat.
- Company: Join a vibrant, innovative company with a strong focus on culture and employee well-being.
- Benefits: Enjoy perks like private medical insurance, discounted fitness memberships, and a fun social calendar.
- Why this job: Be part of a Carbon Neutral company and make a real impact in customer support.
- Qualifications: Fluent in German and passionate about delivering excellent customer service.
- Other info: Recognised as one of the Best Companies to Work for in the UK.
The predicted salary is between 30000 - 40000 £ per year.
At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We are a global brand with nearly 40 years of experience, and our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, emphasising career progression, training and development, and recognition of achievement for every employee.
So, what are the benefits?
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companiesâ„¢.
About the role
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.
Responsibilities include:
- Delivering accurate technical product support to our German and UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
What are we looking for?
- Fluent in speaking and writing German.
- A passion for providing first-class customer service and a desire to learn a diverse product range.
- The ability to confidently communicate with customers about our products and technology.
- The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.
We want to collaborate with you and hear your ideas; most of all, we want people to enjoy the journey with us.
Technical Support Advisor - German Speaking in Brighton employer: Paxton
Contact Detail:
Paxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - German Speaking in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paxton's social media and website to see what events they host. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills by having mock conversations or even joining a language group. Being confident in your communication will make a great impression during the interview.
✨Tip Number 3
Show your passion for customer service! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing first-class support, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and eager to join the Paxton team. Don’t hesitate – we can’t wait to hear from you!
We think you need these skills to ace Technical Support Advisor - German Speaking in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We love candidates who are excited about helping others and eager to learn about our products!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that match the job description. We want to see how your skills can contribute to our vibrant team at Paxton.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Paxton
✨Know Your Tech
Brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you would handle them. This shows your passion for the role and your commitment to providing first-class customer service.
✨Practice Your German
Since this role requires fluency in German, make sure you're comfortable speaking and writing in the language. Consider doing a mock interview with a friend or using language apps to sharpen your skills. Being able to communicate effectively will set you apart from other candidates.
✨Show Your Enthusiasm
Paxton values attitude over experience, so let your passion shine through during the interview. Share examples of how you've provided excellent customer service in the past and express your eagerness to learn about their products and technology.
✨Engage with Company Culture
Research Paxton's company culture and be prepared to discuss how you can contribute to it. Mention any relevant experiences that align with their vibrant environment, like participating in team events or initiatives. This demonstrates that you're not just looking for a job, but a place where you can grow and thrive.