At a Glance
- Tasks: Manage customer queries and support operations in a busy logistics environment.
- Company: Join a well-established logistics company with a supportive team culture.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and ongoing training.
- Other info: Immediate start available with a temp-to-perm opportunity after 12 weeks.
- Why this job: Secure a long-term position with growth opportunities in a dynamic setting.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 29593 - 29593 £ per year.
We are currently recruiting for a Customer Service & Operations Administrator to join a busy and growing logistics operation. This is a fantastic opportunity for an organised and customer-focused individual looking to secure a long-term position with a well-established company. This role is offered on a temporary-to-permanent basis, with an initial 12-week probationary period before the opportunity to become a permanent member of the team.
Key Responsibilities
- Answering incoming telephone calls and responding to customer enquiries
- Booking jobs onto the company's operating system
- Uploading and managing PODs (Proofs of Delivery)
- Handling customer queries via email and pallet network platforms
- Liaising with customers and internal departments to ensure smooth operations
- Maintaining accurate records and updating internal systems
- Providing general administrative support to the operations team
Requirements
- Previous administration and/or customer service experience
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Confident IT user with experience of Microsoft Office
- Ability to prioritise workload and work effectively in a fast-paced environment
- Professional and positive approach to customer service
Benefits
- Competitive salary of £29,593 per annum
- Monday to Friday working pattern
- No weekend working
- Immediate start available
- Temp-to-perm opportunity following successful completion of the 12-week probationary period
- Supportive team environment
- Ongoing training and development
If you are a motivated administrator with excellent customer service skills and are looking for a role offering stability and long-term prospects, we would like to hear from you. Apply today for immediate consideration.
Operations Administrator in Lerwick employer: Paxton Personnel Ltd
Join a well-established logistics company that values its employees and fosters a supportive team environment. With a competitive salary, a Monday to Friday working pattern, and opportunities for ongoing training and development, this role as an Operations Administrator offers not just a job, but a pathway to a rewarding career. Experience the stability of a temp-to-perm position while contributing to a dynamic operation that prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Lerwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Paxton Personnel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Paxton Personnel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Administrator in Lerwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Paxton Personnel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Paxton Personnel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Paxton Personnel Ltd!
How to prepare for a job interview at Paxton Personnel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
