Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clinical IT systems and provide responsive IT support to staff.
- Company: Join Paxton Green Group Practice, a dynamic healthcare provider.
- Benefits: Competitive salary, NHS pension, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by enhancing digital services.
- Qualifications: Degree in IT or equivalent experience; strong IT support skills required.
- Other info: Full-time role with excellent career development in a supportive team.
The predicted salary is between 37091 - 39757 £ per year.
Paxton Green Group Practice is seeking an IT and Data Facilitator to support the smooth day-to-day running of our clinical IT systems, provide responsive IT support to staff, and deliver data insights to support quality improvement and contract performance. The post holder will work as part of the practice IT team, supporting core systems including EMIS Web, Docman, AccuRx and Check Cloud telephony. They will also support staff training and patient education initiatives and contribute to data quality and performance reporting including QOF/QIA.
The role plays an important part in maintaining safe, secure and resilient digital services in a busy general practice environment, while ensuring staff and patients can make effective use of available technology and digital tools. The post holder reports to the Operations Manager for day-to-day management, with senior oversight from the Practice Manager. Technical direction is provided by the Lead IT GP Partner for strategic IT projects and complex technical matters. The post holder will work independently on routine operations while maintaining clear communication and escalation pathways. The post holder will work as part of a two-person IT team alongside the existing IT and Data Facilitator, sharing responsibilities for IT support, infrastructure maintenance and data reporting across the practice.
Main duties of the job
- IT Support & Infrastructure (Primary Focus)
- Provide first- and second-line IT support to all staff
- Troubleshoot issues relating to PCs, printers and systems
- Support onboarding and user access management - EMIS/NHSmail/Microsoft 365
- Assist with administration and troubleshooting of Check Cloud telephony system
- Monitor and maintain on-premise server infrastructure with escalation
- Liaise with external suppliers and NHS support services
- Support business continuity and system recovery
- Documentation, asset records and IT stock
- Performance and data quality reports - QOF/QIA/ES
- Support EMIS searches, reporting and analysis
- Generate targeted patient recall lists and support recall coordination as needed
- Assist with batch messaging/invites
- Support staff training on systems
- Promote online patient services (NHS app, repeat prescriptions, appointment booking, access to records)
- Provide patient education and support in reception and waiting areas
- Support new staff induction and advise system changes
- Accordance with NHS IG and GDPR
- Support cyber security best practice and DSPT
- Support clinical risk considerations
Person Specification
- Skills & Competencies
- Essential knowledge of information systems used within the NHS
- Excellent interpersonal skills and ability to deal tactfully with all levels of staff, patients and external organizations
- Strong organizational skills and attention to detail
- Ability to analyze, manipulate and present data in meaningful formats
- Presentation skills (written, verbal and electronic)
- Ability to work independently and as part of a team
- Calm and flexible approach to work with ability to manage competing priorities
- Understanding of confidentiality, data security and information governance principles
- Essential degree/diploma in IT or equivalent professional experience
- Essential experience providing IT support in a professional environment
- Experience with Windows and PC-based applications (especially Microsoft suite)
- Experience working with Windows Server environments
- Understanding of data collection, analysis and presentation
- Understanding of NHS business processes or healthcare IT environments
- Ability to use own initiative and make sound decisions under pressure
- Ability to communicate technical information clearly to non-technical colleagues
- Experience with GP clinical computer systems (EMIS Web, Docman, AccuRx)
- Understanding of QOF/QIA and GP contract performance requirements
- Experience with telephony systems (particularly Check Cloud or similar)
- Teaching or training experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Paxton Green Group Practice
Address: 1 Alleyn Park, London, SE21 8AU
Employer's website: https://www.paxtongreen.nhs.uk/
Salary: £37,091 to £39,757 a year - PGGP payscale and NHS Pension
IT and Data Facilitator employer: Paxton Green Group Practice
Contact Detail:
Paxton Green Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Data Facilitator
✨Tip Number 1
Get to know the practice! Research Paxton Green Group Practice and understand their values, services, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for practical scenarios! Think about common IT issues that might arise in a clinical setting and how you would solve them. Being ready to discuss real-life examples will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace IT and Data Facilitator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT and Data Facilitator role. Highlight your experience with NHS systems and any relevant IT support you've provided in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled IT challenges or improved data reporting in previous roles.
Showcase Your Communication Skills: Since you'll be working with both technical and non-technical staff, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application to show us you can bridge that gap.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're keen on joining our practice!
How to prepare for a job interview at Paxton Green Group Practice
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific IT systems mentioned in the job description, like EMIS Web and Check Cloud. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you provided support or resolved technical problems, as this role requires first- and second-line support. Highlighting your troubleshooting skills can really set you apart.
✨Communicate Clearly
Since you'll be working with both technical and non-technical staff, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to bridge the gap between tech and everyday users, which is crucial for this role.
✨Emphasise Teamwork and Independence
This position involves working closely with another IT facilitator while also managing tasks independently. Be ready to discuss how you've successfully collaborated in a team setting, as well as instances where you've taken initiative on your own.
