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- Tasks: Provide top-notch technical support to our UK and German customers via phone, email, or webchat.
- Company: Join a vibrant, innovative company with a strong focus on culture and employee well-being.
- Benefits: Enjoy a competitive salary, private medical insurance, and a fantastic social calendar.
- Why this job: Be part of a Carbon Neutral company and make a real impact in customer support.
- Qualifications: Fluent in German and passionate about delivering excellent customer service.
- Other info: Great career progression opportunities and a dynamic work environment.
The predicted salary is between 30000 - 40000 £ per year.
At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We are a global brand with nearly 40 years of experience, and our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture.
Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, emphasising career progression, training and development, and recognition of achievement for every employee.
Benefits include:
- A great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25 days holiday plus bank holidays, with the option to buy & sell up to 5 days a year.
Recognised as one of the Best Companies to Work for in the UK by Best Companies.
About the role:
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.
Your responsibilities will include:
- Delivering accurate technical product support to our German and UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
What are we looking for?
You should be fluent in speaking and writing German, passionate about providing first-class customer service, and eager to learn a diverse product range. The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.
Technical Support Advisor - German Speaking in Preston employer: Paxton Access
Contact Detail:
Paxton Access Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - German Speaking in Preston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paxton's social media and website to see what events they host. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your German! Since you'll be providing support to German customers, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence in handling technical queries.
✨Tip Number 3
Show off your passion for tech! During your interview, share examples of how you've used technology in your previous roles or personal projects. This will demonstrate your enthusiasm for the products you'll be supporting at Paxton.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Paxton careers page. This way, we can easily track your application and get you one step closer to joining our amazing team!
We think you need these skills to ace Technical Support Advisor - German Speaking in Preston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re excited about helping our customers and learning about our products!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Use keywords from the job description to show us you understand what we’re looking for.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Paxton Access
✨Know Your Stuff
Make sure you understand Paxton's products and services inside out. Familiarise yourself with their technology and how it benefits customers. This will help you answer technical questions confidently and show your passion for the role.
✨Brush Up on Your German
Since this role requires fluency in German, practice speaking and writing in the language before the interview. You might be asked to demonstrate your language skills, so be ready to engage in a conversation or answer questions in German.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will highlight your passion for helping others, which is key for this role.
✨Embrace the Company Culture
Research Paxton's company culture and values. Be ready to discuss how you align with their focus on innovation, collaboration, and employee recognition. Showing that you fit into their vibrant environment can set you apart from other candidates.