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- Tasks: Provide top-notch technical support to our German and UK customers via phone, email, or webchat.
- Company: Join a vibrant, innovative company with a strong focus on culture and employee well-being.
- Benefits: Enjoy perks like private medical insurance, discounted fitness memberships, and a fun social calendar.
- Why this job: Be part of a Carbon Neutral company and make a real impact in customer support.
- Qualifications: Fluent in German and passionate about delivering excellent customer service.
- Other info: Great career progression opportunities and a collaborative work environment.
The predicted salary is between 30000 - 40000 £ per year.
At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, emphasising career progression, training and development, and recognition of achievement for every employee.
So, what are the benefits?
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company; Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies.
About the role:
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.
- Delivering accurate technical product support to our German and UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
What are we looking for?
- Fluent in speaking and writing German.
- Passionate about providing first-class customer service and eager to learn a diverse product range.
- Ability to confidently communicate with customers.
- The right attitude is more important to us than your skills or experience.
If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.
Technical Support Advisor - German Speaking in Eastbourne employer: Paxton Access
Contact Detail:
Paxton Access Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - German Speaking in Eastbourne
✨Tip Number 1
Get to know Paxton! Research the company culture and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your German! Since you'll be supporting German customers, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Paxton.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Paxton family. Don’t hesitate – get your CV in there!
We think you need these skills to ace Technical Support Advisor - German Speaking in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any relevant customer service experience and your fluency in German, as these are key for us.
Show Your Passion: In your cover letter, let us know why you’re excited about this role and how you can contribute to our vibrant company culture. We love seeing genuine enthusiasm for providing excellent customer service!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping our customers with technical support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and any additional information we might need. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Paxton Access
✨Know Your Stuff
Make sure you understand Paxton's products and services inside out. Familiarise yourself with their technology and how it benefits customers. This will help you answer technical questions confidently and show your passion for the role.
✨Brush Up on Your German
Since this role requires fluency in German, practice speaking and writing in the language before your interview. You might be asked to demonstrate your language skills, so be ready to engage in a conversation or answer questions in German.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will highlight your passion for helping others, which is key for this role.
✨Embrace the Company Culture
Research Paxton's company culture and values. Be ready to discuss how you align with their focus on collaboration, innovation, and employee recognition. Showing that you fit into their vibrant environment can set you apart from other candidates.