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- Tasks: Provide top-notch technical support to our German and UK customers via phone, email, or webchat.
- Company: Join a vibrant, innovative company with a strong focus on culture and employee well-being.
- Benefits: Enjoy perks like private medical insurance, discounted fitness memberships, and a fun social calendar.
- Why this job: Be part of a Carbon Neutral company and make a real impact in customer support.
- Qualifications: Fluent in German and passionate about delivering excellent customer service.
- Other info: Recognised as one of the Best Companies to Work for in the UK.
The predicted salary is between 30000 - 40000 £ per year.
At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, emphasising career progression, training and development, and recognition of achievement for every employee.
So, what are the benefits?
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company; Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies.
About the role:
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.
- Delivering accurate technical product support to our German and UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
What are we looking for?
- Fluent in speaking and writing German.
- Passionate about providing first-class customer service and eager to learn a diverse product range.
- Ability to confidently communicate with customers.
- The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.
Technical Support Advisor - German Speaking in Brighton employer: Paxton Access
Contact Detail:
Paxton Access Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - German Speaking in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paxton's social media and website to see what events they host. This will help you connect with their vibrant environment and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills by having mock conversations or even joining a language exchange group. Being confident in your communication will make a great impression during the interview.
✨Tip Number 3
Show your passion for customer service! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing first-class support, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in the right hands and shows your enthusiasm for joining the Paxton family.
We think you need these skills to ace Technical Support Advisor - German Speaking in Brighton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about helping our customers and learning about our products.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the role. Mention your fluency in German and any relevant experience you have in technical support or customer service.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Technical Support Advisor role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Paxton Access
✨Know Your Stuff
Make sure you understand Paxton's products and services inside out. Familiarise yourself with their technology and how it benefits customers. This will help you answer technical questions confidently and show your passion for the role.
✨Brush Up on Your German
Since this role requires fluency in German, practice speaking and writing in the language before your interview. You might be asked to demonstrate your language skills, so be ready to engage in a conversation or answer questions in German.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will highlight your passion for helping others, which is key for this role.
✨Embrace the Company Culture
Research Paxton's company culture and values. Be ready to discuss how you align with their focus on innovation, collaboration, and employee recognition. Showing that you fit into their vibrant environment can set you apart from other candidates.