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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers and installers via phone, email, or webchat.
- Company: Join a carbon-neutral company with a vibrant culture in Brighton.
- Benefits: Enjoy a social calendar, private medical insurance, and discounted fitness memberships.
- Other info: Modern offices with a mini-gym, gourmet café, and excellent career growth opportunities.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Passionate about customer service and eager to learn about diverse products.
The predicted salary is between 25000 - 30000 £ per year.
Join our customer support team in Brighton as the first point of contact, delivering advice and technical support to UK customers and installers. Our product support team excels at troubleshooting and is hands-on with our products and technology from day one.
Key Responsibilities
- Deliver accurate technical product support to UK installers or customers via phone, email, or webchat.
- Handle sales or returns process requests.
- Troubleshoot, diagnose, and resolve installation issues in a timely manner.
- Work closely with other Paxton teams to trial and test new products or features.
- Operate within our shift hours of 07:00 to 19:00, with shifts scheduled throughout this period.
Candidate Profile
- Passionate about providing first-class customer service and eager to learn a diverse product range.
- Capable of communicating confidently with customers about our products and technology.
Benefits
- Social calendar with wine tasting, cooking classes, onsite yoga, staff parties and monthly events.
- Private medical insurance (opt-in) and a healthcare cash-back plan with Health Shield.
- Work for a carbon-neutral company in the UK, France, Germany and South Africa.
- Modern offices, collaboration spaces, onsite mini-gym and a gourmet café with subsidised food.
- Discounted fitness memberships (up to 75% off) via GymFlex.
- Collaborative internal group initiatives such as the Green Team, EDI Team or the Charity Team.
- Loans for tech, bike, and travel or season tickets.
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK by Best Companies.
Technical Customer Service Advisor employer: Paxton Access Ltd
Contact Detail:
Paxton Access Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor
✨Tip Number 1
Get to know our products inside out! Familiarise yourself with the technical aspects and common issues customers face. This way, when you get that interview, you can show off your knowledge and passion for providing top-notch support.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via webchat, being able to explain complex tech in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insights into the company culture but also shows your enthusiasm for joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our awesome team!
We think you need these skills to ace Technical Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We love candidates who are eager to learn and genuinely excited about our products and technology.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous roles where you provided technical support or dealt with customers, as this will catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Paxton Access Ltd
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the products and technology the company offers. Understanding the features and common issues will help you answer technical questions confidently and show your passion for providing top-notch customer service.
✨Practice Your Troubleshooting Skills
Since the role involves diagnosing and resolving installation issues, it’s a good idea to brush up on your troubleshooting techniques. Consider running through some common scenarios or problems you might encounter, so you can demonstrate your problem-solving skills during the interview.
✨Communicate Clearly and Confidently
As a Technical Customer Service Advisor, clear communication is key. Practice explaining complex concepts in simple terms, as you’ll need to do this with customers. During the interview, be sure to articulate your thoughts clearly and maintain a confident tone.
✨Show Enthusiasm for Customer Service
Let your passion for customer service shine through! Share examples of how you've gone above and beyond for customers in the past. This will not only highlight your dedication but also align with the company's values of delivering first-class support.