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- Tasks: Provide top-notch technical support to our German and UK customers via phone, email, or webchat.
- Company: Join Paxton, a global innovator with a vibrant culture and nearly 40 years of experience.
- Benefits: Enjoy a fun social calendar, private medical insurance, and discounted fitness memberships.
- Why this job: Be part of a Carbon Neutral company and make a real impact in customer support.
- Qualifications: Fluent in German and passionate about delivering excellent customer service.
- Other info: Collaborative environment with great career progression and recognition for your achievements.
The predicted salary is between 30000 - 40000 £ per year.
At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, emphasising career progression, training and development, and recognition of achievement for every employee.
So, what are the benefits?
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash‑back plan with Health Shield.
- Join a Carbon Neutral company - Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini‑gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25‑days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companiesâ„¢.
About the role
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to our German and UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
What are we looking for?
- Fluent in speaking and writing German.
- Passionate about providing first class customer service and eager to learn a diverse product range.
- Ability to confidently communicate with customers.
- The right attitude is more important than skills or experience.
If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway. We want to collaborate with you and hear your ideas; most of all, we want people to enjoy the journey with us.
Technical Support Advisor - German Speaking in Brighton employer: Paxton Access Ltd
Contact Detail:
Paxton Access Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - German Speaking in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paxton's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try having mock conversations or even role-playing customer support scenarios in German to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. Paxton values a can-do attitude, so highlight your ability to troubleshoot and resolve issues effectively.
✨Tip Number 4
Apply through our website! We want to hear from you directly, so make sure to submit your application online. It’s the best way for us to get to know you and for you to stand out in the process.
We think you need these skills to ace Technical Support Advisor - German Speaking in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re excited about helping our customers and learning about our products.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention your fluency in German and any relevant experience you have in technical support or customer service.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share a bit about yourself and what makes you a great fit for our vibrant team culture!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Paxton Access Ltd
✨Know Your Tech
Brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you would handle them. This shows your passion for the role and your commitment to providing first-class customer service.
✨Show Off Your Language Skills
Since this role requires fluency in German, practice speaking and writing in German before the interview. Be prepared to answer questions in German to demonstrate your proficiency. This will not only impress the interviewers but also show that you're ready to engage with their German-speaking customers.
✨Emphasise Your Attitude
Paxton values attitude over experience, so make sure to convey your enthusiasm for the role. Share examples of how you've tackled challenges in the past and how you approach learning new things. This will resonate well with their company culture focused on collaboration and growth.
✨Engage with Company Culture
Research Paxton's company culture and be ready to discuss how you can contribute to it. Mention any relevant experiences that align with their vibrant environment, like participating in team events or initiatives. This shows that you're not just looking for a job, but a place where you can thrive and grow.