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- Tasks: Provide top-notch technical support and advice to our UK customers.
- Company: Join a vibrant, innovative team at Paxton, a global leader in tech solutions.
- Benefits: Enjoy great perks like private medical insurance, fitness discounts, and a fun social calendar.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Passion for customer service; skills can be learned on the job.
- Other info: Work in modern offices with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.
Benefits
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more.
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company - Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companiesâ„¢.
About the role
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers. Our product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests.
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
- Working closely with other teams within Paxton to trial and test new products or features.
Our team works between 07:00 and 19:00, with shifts scheduled within these hours. You will work a standard 7.5-hour shift pattern, with a late shift required approximately once every 9-10 weeks.
What are we looking for?
For you to be passionate about providing first class customer service and want to learn a diverse product range. Do what you do best and learn about our products and technology and confidently communicate with customers. The right attitude is more important to us than your skills or experience. If you are excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.
Technical Customer Service Representative in Brighton employer: Paxton Access Ltd
Contact Detail:
Paxton Access Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Representative in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paxton's social media and website to see what events they host and how they engage with their employees. This will help you connect during the interview and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your technical knowledge! Brush up on the products and services Paxton offers. Being able to discuss their technology confidently will impress the interviewers and demonstrate your passion for providing first-class customer service.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. Paxton values troubleshooting abilities, so sharing your experiences will highlight your fit for the Technical Customer Service Representative role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Paxton careers page. This not only streamlines the process but also shows your enthusiasm for joining our team. Don't hesitate – we want to hear from you!
We think you need these skills to ace Technical Customer Service Representative in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and learning about our products!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that match the job description. We love seeing how your skills align with what we do at Paxton!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Paxton Access Ltd
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Paxton's products and technology. Understanding their features and common troubleshooting issues will not only impress your interviewers but also help you answer technical questions confidently.
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Paxton values in their team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved a customer's issue or handled a difficult situation, and be ready to discuss your thought process and actions taken.
✨Emphasise Team Collaboration
Since the role involves working closely with other teams, highlight your ability to collaborate effectively. Share instances where you worked as part of a team to achieve a goal, showcasing your communication skills and adaptability.
