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For Companies At a Glance
- Tasks: Support clients with technical solutions and architect scalable support processes.
- Company: Paxos, a leader in transforming global finance through blockchain technology.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Shape the future of finance while working with top-tier clients and innovative technologies.
- Qualifications: 2-3+ years in technical support, strong troubleshooting skills, and a passion for fintech.
- Other info: Join a dynamic team at the forefront of financial innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Technical Support Engineer
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Financial Services, Software Development, and Technology, Information and Media
About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient, and risky — supporting a system that leaves more people out than in. So we’re rebuilding it. We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodians, trades and settles assets for the world’s leading financial institutions, like Mastercard, Visa, Robinhood, and PayPal.
About the Team
Paxos Technical Support Engineers work within a highly collaborative, cross‑functional team dedicated to supporting our customers and internal teams with world‑class technical solutions and responsive support. The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos’ mission to transform global finance and deliver best‑in‑class service to industry‑leading clients.
About the Role
Join us at an inflection point — where your expertise shapes not just the customer experience, but how support is defined at Paxos. As a Technical Support Engineer, you’ll do much more than resolve tickets:
- Creator and architect: establishing support processes that scale with our growth.
- Embed with our Solutions Engineering team to deliver seamless onboarding for marquee clients—including the biggest names in finance and tech.
- Front‑row seat to—and an active role in—deploying new products for both onboarded clients and those just beginning their Paxos journey.
What You’ll Do
- Define and evolve support: partner with leadership and cross‑functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
- Client onboarding collaboration: work closely with Solutions Engineers to architect onboarding experiences for high‑profile enterprise clients, combining technical know‑how with a deep understanding of user journeys.
- Proactive support: go beyond incident response—monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
- Strategic partnership: build relationships with big‑name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
- Continuous innovation: document breakthroughs, codify new best practices, and lead post‑incident reviews that shape how support scales for rapid growth.
- Industry leadership: stay plugged into fintech, cloud, blockchain, and SaaS trends—bringing forward‑thinking ideas to keep Paxos at the cutting edge.
About You
- You are able to work Pacific Time hours.
- Experience (2-3+ years) in technical support or customer‑facing engineering roles, ideally at high‑growth tech companies where ambiguity spurs innovation.
- You thrive in startup environments, valuing speed, autonomy, and the ability to set the direction—rather than follow prescribed processes.
- You’re comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients.
- Deep troubleshooting, documentation, and incident management skills; familiarity with modern cloud platforms, APIs, and the compliance landscape of fintech.
- Appetite for ownership: you proactively contribute ideas, champion best practices, and iterate quickly alongside top‑tier colleagues.
- Bonus: direct experience in blockchain, crypto, or digital asset platforms.
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Technical Support Engineer employer: Paxos
Contact Detail:
Paxos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and tech space, especially those who work at Paxos or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on troubleshooting techniques and familiarising yourself with cloud platforms and APIs. We want to see how you think on your feet!
✨Tip Number 3
Be proactive! During interviews, share examples of how you've anticipated customer needs or improved support processes in past roles. This shows you’re not just a problem solver but a forward-thinker.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to transform global finance.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your experience in technical support and any relevant skills that align with what we’re looking for at Paxos. A tailored CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a perfect fit. Don’t forget to mention your passion for fintech and how you can contribute to our mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with innovative solutions—so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Paxos
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms, APIs, and incident management. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Understand Paxos' Mission
Familiarise yourself with Paxos' goals and the financial services landscape. Knowing how they aim to transform global finance will help you align your answers with their mission during the interview.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with cross-functional teams, prepare examples that highlight your teamwork skills. Talk about times when you partnered with engineers or product managers to solve complex issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like onboarding a high-profile client or addressing a technical issue before it escalates. Think through your approach and be ready to articulate your thought process clearly.
