Microsoft Support Engineer

At Pax8 we’re looking for a Microsoft Support Engineer. You will join our Global Partner Support team and be the technical force behind the success of our partners (our customers) - solving complex challenges and keeping our marketplace platform running seamlessly! If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact. This role can be based in either our Bristol or Farnborough office.

As our Microsoft Support Engineer you will be the trusted technical partner behind our partner (MSP's) ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You'll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every day.

Let’s look at your day to day as a Microsoft Support Engineer:

• Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers.
• Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution.
• Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements.
• Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience.
• Build strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless support.
• Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow.

You’ll be the ideal Microsoft Support Engineer for us if you have:

• Technical Expertise: Strong knowledge of Microsoft 365 and the wider Modern Workplace ecosystem.
• Experience planning and executing Microsoft 365 migrations.
• Administration and support of Microsoft Teams, SharePoint Online, and OneDrive for Business.
• Expertise with Microsoft Entra ID (Azure AD), identity management, and access controls.
• Experience managing Exchange Online environments.
• Knowledge of Conditional Access policies and modern security best practices.
• Ability to automate tasks and streamline processes using PowerShell or other scripting tools.
• Understanding of Microsoft Purview, data governance, and compliance solutions.
• Experience with Microsoft Defender and cloud security technologies.
• Solid understanding of DNS, domain management, and connectivity troubleshooting.

Operational & Support Experience:

• Experience providing second-line support or higher within an IT support environment.
• Proven ability to troubleshoot and resolve complex technical issues across Microsoft technologies.
• Previous experience working within a service desk, managed service provider (MSP), or similar support function.
• Strong diagnostic and problem-solving skills, with a methodical approach to troubleshooting.
• A track record of delivering exceptional customer service while managing multiple priorities.
• Confidence communicating technical concepts to both technical and non-technical stakeholders.

Bonus Points:

• Microsoft certifications across Microsoft 365, Security, or Azure technologies.
• Experience working in an MSP or fast-paced customer-facing environment.
• Exposure to security, compliance, and governance initiatives.
• Experience delivering infrastructure modernization or cloud transformation projects.

In order to fulfil this role you should be resident in this country with a valid right to work. This is a hybrid role to be based in either of Bristol or Farnborough office. Please note that you will be expected to be in either office 1x per week.

Salary & benefits for our Microsoft Support Engineer:

• Salary: depending on experience up to £40,000 per annum.
• Long term Incentive Plan (Stock Options).
• 25 days holiday (plus bank holidays).
• Private healthcare covered by Bupa.
• Dental Plan covered by Unum.
• Life Assurance.
• Income Protection.
• Royal London Workplace pension scheme - 5% employer contribution.
• Pax8 Cycle to Work Support Scheme Available.
• Dedicated time for training and personal development.
• Unlimited access to LinkedIn Learning.
• Health & Wellbeing coaching support.
• Fun and frequent company and team socials.

Pax8 offers modern, collaborative office environments across multiple global locations designed to enhance creativity and employee well-being. These offices feature state-of-the-art amenities and foster strong community engagement through regular social events.

Your growth at Pax8: There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.

About Pax8: Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background checks: As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal opportunities: Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes.