Technology Services Engineer II in Bristol

Join Pax8 in the UK as a Technology Services Engineer II and play a key role in delivering high-impact technical solutions while growing alongside a business at the forefront of the managed intelligence marketplace.

Why this role is exciting

This is more than a technical support role — it’s an opportunity to operate as a trusted expert, solving complex challenges and supporting partners with modern cloud technologies. At Pax8, you’ll grow alongside cutting-edge innovation, including AI-enabled tools, giving you space to build future-ready skills while making a real impact from day one.

Our culture & what makes Pax8 different

At Pax8, culture isn’t just a statement — it’s how we operate every day. We’re passionate about collaboration, growth, and doing meaningful work that helps our partners succeed. You’ll be surrounded by a forward-thinking team that embraces innovation and continuous learning, with support to develop your career and expand your expertise.

What you’ll be doing

• Delivering advanced technical support and guidance across cloud and managed service platforms
• Acting as a trusted advisor to partners, helping them resolve complex challenges efficiently
• Troubleshooting escalated issues and identifying root causes with a structured, analytical approach
• Driving continuous improvement by identifying trends, recommending solutions, and enhancing processes
• Collaborating with internal teams to share knowledge, improve service delivery, and elevate the customer experience
• Supporting adoption of new technologies, including AI-driven capabilities, to improve outcomes for partners

The impact you’ll make

In this role, you’ll directly influence partner success by resolving critical challenges quickly and effectively. Your expertise will strengthen trust, improve outcomes, and help scale the quality of service Pax8 delivers globally.

What you’ll bring

• Solid working proficiency with Azure AD, Intune, SSO, endpoint management, and identity lifecycle operations with minimal supervision.
• Competent with ServiceNow and Atlassian for workflow management, change requests, and documenting technical work.
• Independently supports application onboarding and updates, validating requirements and performing testing.
• Handles routine and moderately complex maintenance tasks with high accuracy.
• Working skill in automation/scripting to streamline repetitive tasks (Python, Power Automate, Terraform).
• Good understanding of cloud infrastructure concepts (Azure/AWS IAM, networking basics, storage, compute).
• Demonstrates practical application of Agile and DevOps practices.
• Understanding of ITIL processes, including incident, change, and problem management.
• Strong troubleshooting capabilities; begins identifying root causes.
• Reliable collaborator who contributes to team deliverables and small projects.
• Communicates clearly with peers, stakeholders, and end users.
• Applies security best practices in daily work.
• Demonstrated ability to handle shifting priorities and moderate ambiguity.
• Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously.
• Ability to grasp complex ideas and change direction quickly in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to communicate at all levels in English.

In order to fulfil this role, you should be resident in this country with a valid right to work.

Desirable Education & Certifications:

• B.A./B.S. in related field or equivalent work experience
• Bachelors degree in related field or equivalent related experience
• ITIL 4 Foundation
• MS-900 - Microsoft 365 Certified: Fundamentals
• AZ-900 - Microsoft Certified: Azure Fundamentals
• AWS Certified Cloud Practitioner (CLF-C02)

Benefits

• £36,000 - £45,000
• Long term Incentive Plan (Stock Options)
• 25 days holiday (plus bank holidays)
• Private healthcare covered by Bupa
• Bupa dental plan
• Life Assurance
• Income Protection
• Royal London Workplace pension scheme – 5% employer contribution
• Pax8 Cycle to Work Support Scheme Available
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Health & Wellbeing coaching support
• Fun and frequent company and team socials

Our Bristol Office

Our Bristol office is a vibrant, collaborative space designed to bring people together. With modern facilities and a focus on teamwork, it’s the perfect environment to connect, share ideas, and innovate. For this role, you’ll be based on a hybrid model, spending at least three days per week on site to maximise collaboration and engagement.

Growth at Pax8

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for.