Overview
At Pax8 we’re looking for a Microsoft Support Engineer to join our Global Partner Support team in our Bristol office. The role is focused on troubleshooting, collaborating across teams and delivering exceptional partner experiences. As a trusted technical partner, you will solve complex challenges and keep our marketplace platform running seamlessly.
Responsibilities
- Act as the first escalation and troubleshooting point for vendor solutions (e.g., Microsoft), owning investigation and issue resolution for product problems that impact partners.
- Triage incoming support cases, working with Tier 2 specialists to ensure timely and effective resolution of complex issues.
- Create and maintain knowledge‑base articles while identifying recurring problems and collaborating with Product and Engineering teams on long‑term improvements.
- Serve as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience.
- Build strong relationships with partners and cross‑functional internal teams to deliver seamless support.
- Stay current with platform updates, industry trends and best practices, continuously seeking opportunities to improve and grow.
Qualifications
- Advanced technical support experience, ideally in a SaaS environment.
- Strong understanding of key technologies used by MSPs and marketplace vendors, especially Microsoft. Experience with CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar is a plus.
- Experience supporting Managed Services Providers (MSPs) or partner‑driven ecosystems preferred.
- Familiarity with marketplace platforms and operations such as orders, billing and migrations.
- Proficiency with tools such as Microsoft Outlook and Teams for communication.
- Excellent problem‑solving skills, able to troubleshoot technical issues quickly and effectively.
- Ability to balance immediate fixes with sustainable long‑term solutions.
- Effective collaboration with cross‑functional teams and external partners.
- Proactive, adaptable, and motivated to learn in a fast‑paced environment.
- Residency in the United Kingdom with a valid right to work.
Benefits
- Competitive salary up to £28,000, depending on experience.
- Long‑term incentive plan (stock options).
- 25 days holiday plus bank holidays.
- Private health care and dental coverage.
- Life assurance and income protection.
- Workplace pension scheme – 5% employer contribution.
- Cycle‑to‑Work scheme.
- Dedicated time for training and personal development.
- Unlimited access to LinkedIn Learning.
- Health & Wellbeing coaching support.
Equal Opportunity Statement
Pax8 is an equal‑opportunity employer. We welcome applicants who meet the lawful right to work in the United Kingdom. All applications are considered fairly and non‑discriminatory.
