At a Glance
- Tasks: Troubleshoot and resolve complex issues while delivering exceptional partner experiences.
- Company: Join Pax8, a dynamic tech company with a focus on collaboration and innovation.
- Benefits: Earn up to £28,000, enjoy 25 days holiday, and access private healthcare.
- Other info: Great opportunities for training, personal development, and career growth.
- Why this job: Be a key player in supporting partners and enhancing marketplace platforms.
- Qualifications: Advanced technical support experience, especially in SaaS and Microsoft technologies.
The predicted salary is between 28000 - 28000 £ per year.
At Pax8 we’re looking for a Microsoft Support Engineer to join our Global Partner Support team in our Bristol office. The role is focused on troubleshooting, collaborating across teams and delivering exceptional partner experiences. As a trusted technical partner, you will solve complex challenges and keep our marketplace platform running seamlessly.
Responsibilities
- Act as the first escalation and troubleshooting point for vendor solutions (e.g., Microsoft), owning investigation and issue resolution for product problems that impact partners.
- Triage incoming support cases, working with Tier 2 specialists to ensure timely and effective resolution of complex issues.
- Create and maintain knowledge‑base articles while identifying recurring problems and collaborating with Product and Engineering teams on long‑term improvements.
- Serve as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience.
- Build strong relationships with partners and cross‑functional internal teams to deliver seamless support.
- Stay current with platform updates, industry trends and best practices, continuously seeking opportunities to improve and grow.
Qualifications
- Advanced technical support experience, ideally in a SaaS environment.
- Strong understanding of key technologies used by MSPs and marketplace vendors, especially Microsoft. Experience with CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar is a plus.
- Experience supporting Managed Services Providers (MSPs) or partner‑driven ecosystems preferred.
- Familiarity with marketplace platforms and operations such as orders, billing and migrations.
- Proficiency with tools such as Microsoft Outlook and Teams for communication.
- Excellent problem‑solving skills, able to troubleshoot technical issues quickly and effectively.
- Ability to balance immediate fixes with sustainable long‑term solutions.
- Effective collaboration with cross‑functional teams and external partners.
- Proactive, adaptable, and motivated to learn in a fast‑paced environment.
- Residency in the United Kingdom with a valid right to work.
Benefits
- Competitive salary up to £28,000, depending on experience.
- Long‑term incentive plan (stock options).
- 25 days holiday plus bank holidays.
- Private health care and dental coverage.
- Life assurance and income protection.
- Workplace pension scheme – 5% employer contribution.
- Cycle‑to‑Work scheme.
- Dedicated time for training and personal development.
- Unlimited access to LinkedIn Learning.
- Health & Wellbeing coaching support.
Pax8 is an equal‑opportunity employer. We welcome applicants who meet the lawful right to work in the United Kingdom. All applications are considered fairly and non‑discriminatory.
Microsoft Support Engineer in Bristol employer: Pax8 UK Limited
Pax8 is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and comprehensive benefits including private healthcare, a generous holiday allowance, and dedicated training time. Our collaborative work culture in the vibrant city of Bristol fosters strong relationships among team members and partners, ensuring that you are supported as you tackle complex challenges and contribute to our innovative marketplace platform.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pax8 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role focuses on troubleshooting Microsoft solutions, make sure you can confidently discuss your experience with relevant technologies and problem-solving scenarios.
✨Tip Number 3
Show off your soft skills! The job is all about collaboration and communication, so be ready to share examples of how you've built strong relationships with partners or worked effectively in teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pax8 team.
We think you need these skills to ace Microsoft Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Microsoft Support Engineer role. Highlight your technical support experience, especially in SaaS environments, and any relevant tools or technologies you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don't forget to mention your problem-solving skills and ability to collaborate with teams, as these are key for us.
Showcase Your Technical Skills:In your application, be sure to showcase your understanding of key technologies used by MSPs and marketplace vendors, particularly Microsoft. If you have experience with tools like CrowdStrike or Bitdefender, let us know – we love seeing that expertise!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Pax8 UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft products and SaaS environments. Be ready to discuss specific tools like CrowdStrike or Bitdefender, as well as how they relate to the role. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Think about how you triaged support cases and collaborated with teams to find solutions. Being able to articulate your thought process will demonstrate your ability to handle challenges in a fast-paced environment.
✨Build Rapport with Partners
Since this role involves being the main point of contact for partners, practice how you would manage expectations and provide updates. Think of ways to convey your commitment to delivering exceptional support experiences. A friendly, approachable attitude can go a long way!
✨Stay Current and Adaptable
Research recent updates in the marketplace and industry trends. Be prepared to discuss how you keep your skills sharp and how you adapt to new technologies. Showing that you're proactive about learning will impress interviewers and align with their values at Pax8.
