At a Glance
- Tasks: Join our team to troubleshoot and support Microsoft solutions for our partners.
- Company: Pax8, a fast-growing tech company with a vibrant culture.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and professional development opportunities.
- Other info: Hybrid work model with a modern office and plenty of growth opportunities.
- Why this job: Make a real impact while collaborating with innovative teams in a dynamic environment.
- Qualifications: Experience in technical support, especially in SaaS, and strong problem-solving skills.
The predicted salary is between 36000 - 44000 £ per year.
At Pax8 we’re looking for a Microsoft Support Engineer to join us in our Bristol office! You will join our Global Partner Support team and be the technical force behind the success of our partners (our customers) - solving complex challenges and keeping our marketplace platform running seamlessly!
If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact. As our Microsoft Support Engineer, you will be the trusted technical partner behind our partner ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You’ll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every day.
Let’s look at your day to day as a Microsoft Support Engineer:
- Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers.
- Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution.
- Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements.
- Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience.
- Build strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless support.
- Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow.
You'll be the ideal Microsoft Support Engineer for us if you have:
- Advanced demonstrated skillset in a technical support or customer support role, ideally in a SaaS environment.
- Understanding of key technologies used by MSPs and marketplace vendors, especially Microsoft (if you have CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. experience that would be a plus).
- Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.
- Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations).
- Proficiency with tools like Microsoft Outlook and MS Teams for email and team communication.
- Strong problem-solving skills, including the ability to troubleshoot technical issues quickly and effectively.
- Balance immediate fixes with long-term solutions, ensuring sustainable improvements across processes and systems.
- Collaborate effectively with cross-functional teams and external partners to achieve shared goals.
- Stay proactive, adaptable, and motivated to learn in a fast-paced, dynamic, and evolving environment.
In order to fulfil this role you should be resident in this country with a valid right to work.
We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.
Salary: depending on experience up to £28,000.00
Long term Incentive Plan (Stock Options)
25 days holiday (plus bank holidays)
Private healthcare covered by Bupa
Dental Plan covered by Unum
Life Assurance
Income Protection
Royal London Workplace pension scheme – 5% employer contribution
Pax8 Cycle to Work Support Scheme Available
Dedicated time for training and personal development
Unlimited access to LinkedIn Learning
Health & Wellbeing coaching support
Fun and frequent company and team socials
Our Bristol office (Hybrid) - 3 days: Tuesday through to Thursday. Pax8 offers modern, collaborative office environments across multiple global locations designed to enhance creativity and employee well-being.
Your growth at Pax8 There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation.
About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.
Background checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8.
Equal opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for.
Microsoft Support Engineer - Hybrid (Bristol) employer: Pax8, Inc.
Pax8 is an exceptional employer that fosters a people-first, high-energy culture where autonomy and collaboration thrive. Located in the vibrant city of Bristol, employees enjoy a modern office environment with ample natural light, wellness zones, and engaging social events, all while benefiting from competitive salaries, performance bonuses, and extensive learning opportunities. As a part of our dynamic team, you'll have the chance to influence strategic initiatives and grow alongside the organisation in an exciting phase of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Support Engineer - Hybrid (Bristol)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pax8, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pax8, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Microsoft Support Engineer - Hybrid (Bristol)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pax8, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Pax8, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pax8, Inc.!
How to prepare for a job interview at Pax8, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
