At a Glance
- Tasks: Troubleshoot and resolve technical issues for partners, ensuring smooth marketplace operations.
- Company: Join Pax8, a dynamic tech company with a collaborative culture in Bristol.
- Benefits: Enjoy competitive salary, private healthcare, 25 days holiday, and professional development opportunities.
- Other info: Hybrid work model with excellent career growth and a fun office environment.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: Experience in technical support, especially in SaaS environments, is preferred.
The predicted salary is between 36000 - 44000 £ per year.
At Pax8 we’re looking for a Microsoft Support Engineer to join us in our Bristol office! You will join our Global Partner Support team and be the technical force behind the success of our partners (our customers) - solving complex challenges and keeping our marketplace platform running seamlessly!
If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact. As our Microsoft Support Engineer, you will be the trusted technical partner behind our partner ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You’ll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every day.
Let’s look at your day to day as a Microsoft Support Engineer:
- Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers.
- Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution.
- Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements.
- Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience.
- Build strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless support.
- Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow.
You'll be the ideal Microsoft Support Engineer for us if you have:
- Advanced demonstrated skillset in a technical support or customer support role, ideally in a SaaS environment.
- Understanding of key technologies used by MSPs and marketplace vendors, especially Microsoft (if you have CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. experience that would be a plus).
- Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.
- Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations).
- Proficiency with tools like Microsoft Outlook and MS Teams for email and team communication.
- Strong problem-solving skills, including the ability to troubleshoot technical issues quickly and effectively.
- Balance immediate fixes with long-term solutions, ensuring sustainable improvements across processes and systems.
- Collaborate effectively with cross-functional teams and external partners to achieve shared goals.
- Stay proactive, adaptable, and motivated to learn in a fast-paced, dynamic, and evolving environment.
In order to fulfil this role you should be resident in this country with a valid right to work.
We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.
Salary: depending on experience up to £28,000.00
Benefits:
- Long term Incentive Plan (Stock Options)
- 25 days holiday (plus bank holidays)
- Private healthcare covered by Bupa
- Dental Plan covered by Unum
- Life Assurance
- Income Protection
- Royal London Workplace pension scheme – 5% employer contribution
- Pax8 Cycle to Work Support Scheme Available
- Dedicated time for training and personal development
- Unlimited access to LinkedIn Learning
- Health & Wellbeing coaching support
- Fun and frequent company and team socials
Your growth at Pax8:
There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential.
About Pax8:
Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.
Equal opportunities:
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for.
Microsoft Support Engineer in Bristol employer: Pax8, Inc.
Pax8 is an exceptional employer that fosters a people-first, high-energy culture where autonomy and collaboration thrive. Located in the vibrant city of Bristol, employees enjoy a modern office environment with ample natural light, wellness zones, and engaging social events, all while benefiting from competitive salaries, performance bonuses, and extensive learning opportunities. As a part of our dynamic team, you'll have the chance to influence strategic initiatives and grow alongside the organisation in an exciting phase of innovation.
