Account Manager (Customer Retention & Relationship Management) in Manchester

Based in Manchester, UK. You will focus entirely on daily relationship management, client liaison and after-sales service for existing accounts. Your goal is to boost customer satisfaction, loyalty and repeat business, and sustain stable, long-term cooperation with clients.

Key Responsibilities:

• Conduct daily liaison, ongoing relationship management and consistent service for existing partners; Maintain regular positive communication and solidify client partnerships.
• Capture client requirements, feedback and user experience in a timely manner; coordinate internal resources to resolve issues and handle routine matters and after-sales enquiries.
• Maintain client records, track project progress and contract fulfilment status. Conduct regular account reviews, identify potential risks and take proactive retention measures.
• Improve customer satisfaction and loyalty, drive repeat orders and sustained collaboration to secure stable revenue from existing accounts.
• Communicate brand policies, product updates and service standards to clients, standardise communication workflows and safeguard brand reputation.

Requirements:

• Strong customer service mindset and empathy; attentive and adept at long-term relationship nurturing.
• Excellent communication skills with efficient coordination capabilities to resolve disputes and manage account risks.
• Reliable, resilient under pressure and highly proactive, committed to long-term account management.
• Prior experience in account management, customer support, or client relationship roles is preferred.
• Exceptional English communication skills.
• Candidate must be eligible to work in the UK without visa sponsorship.