Veterinary nurse (City of London)

Join us as a Wellness Adviser and become a pioneer in pet care. This is a dynamic role focused on delivering expert, personalised care while working side-by-side with veterinary physiotherapists and like-minded specialists to shape the ultimate canine wellness journey. Here, you’ll champion holistic wellness programs, enhance operational excellence, and make a lasting impact on pets’ lives.

We also have our five principles which form the foundation of how we do business every day and we put these at the centre of every decision we make:

• Quality of work and contributions to society.
• Embrace our Responsibility (as individuals and a company) to act now.
• Base our decisions on Mutuality of benefits to our stakeholders.
• Harness the powers of Efficiency to use our resources to maximum effect.
• Have the financial Freedom to make our own decisions, unrestricted by motivations of others.

Key Responsibilities

Typical Services you will be delivering:

• Wellness Assessments in collaboration with Veterinary Physiotherapists.
• Weight and Nutritional Services.
• Puppy and Dog training Classes.

Clinical Excellence: As a Wellness Adviser you will:

• Oversee a unique and engaging pet wellness journey.
• Deliver nose-to-tail health checks.
• Identify a pet’s behaviour and emotional health needs.
• Develop and implement programs to maintain pet agility and activity levels.
• Provide owners clear education and management guidance.
• Prepare, organise, and deliver pet-related documentation with precision and care.
• Deliver follow up appointments and reassessments.
• Manage pet supervision and provide guidance through the complete wellness process.
• Maintain cleanliness and ensure a welcoming, home-like environment.
• Participate in delivering veterinary nurse related learning for in-house colleagues and contribute to internal and external CPD (Continuing Professional Development) events.
• Fulfil CPD requirements in line with the recommendations of your governing body, tailored to both personal and business development needs.

You will be part of a multidisciplinary team that includes Veterinary Physiotherapists specialising in small animals (ACPAT Cat A and/or RAMP), Hydrotherapists, Groomers, Veterinary Behaviourists and Pain Management Clinicians.

Qualifications and Education Requirements

• Registered Veterinary Nurse with active RCVS Registration.
• Experience – 3 to 5 years as a veterinary nurse.

Skills and Attributes

• A superstar team player with a heart for collaboration.
• Provide an exceptional, personalised experience for both customers and their pets, ensuring a seamless and memorable journey at every touchpoint.
• Be a problem-solving hero by resolving pet and owner concerns with empathy and expertise.
• As a frictionless collaborator, push boundaries for business growth and excellence by developing new referral pathways, designing efficient Standard Operating Procedures (SOPs) and pursuing top-tier CPD opportunities.
• A proactive, solutions-driven attitude (always ready to say yes, let’s do this!).

Additional Notes

We offer flexible working options, including both full-time and part-time roles to support an excellent work-life balance. Working hours are aligned with business needs and will include evenings and weekends to ensure care is available when it matters most. This is your opportunity to merge professional growth with purpose, innovation, and joy. Become part of a vibrant, forward-thinking team and redefine what is possible in pet wellness!